Business Analyst (Mainframe & ITSM)

Job Title : Business Analyst (Mainframe & ITSM)
Location : McLean, VA (onsite)
Job Type : Full-Time
Salary Range : $130,000-$160,000 a year


Job Description
We are seeking an experienced Business Analyst (Mainframe & ITSM) with a strong background in Business Analysis, Mainframe technologies, and IT Service Management (ITSM) . The ideal candidate will bridge the gap between business and technology teams by gathering requirements, supporting production operations, and driving enhancements for enterprise Mainframe applications. Experience in Banking, Financial Services, Cards & Payments, or Insurance domains is highly preferred.
Must Have Technical/Functional Skills
Business Analysis
Requirements Gathering and Analysis
Business Requirement Documents (BRD)
Functional Requirement Documents (FRD)
User Story Creation
Process Mapping and Workflow Analysis
Stakeholder Management
UAT Planning, Coordination, and Support
Mainframe Technologies
COBOL
JCL
DB2
VSAM
CICS
IMS (Preferred)
Batch Processing
ITSM & Operations
Incident Management
Problem Management
Change Management
Service Request Management
Root Cause Analysis (RCA)
SLA Tracking
ITIL Framework
Tools
ServiceNow / Remedy
Jira
Confluence
Client ALM / Quality Center
MS Excel
Microsoft Visio
Preferred Domain Experience
Banking & Financial Services
Retail Banking / Credit Union
Cards & Payments
Insurance

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.