Operations Administrator

Operations AdministratorWe are seeking an Operations Administrator in Miami, FL with an on-site work schedule.The role is responsible for end-to-end intake, processing, and management of incoming mail and documents, including receipt, review, sorting, scanning, validation, and coordination for check handling and deposits.Mail Intake & ProcessingReceive, open, and sort incoming physical mail (carrier documents, policies, invoices, endorsements, certificates, etc.)Coordinate with appropriate teams upon receipt of checks, including preparation and facilitation of bank depositsScan all incoming physical documents using standardized proceduresValidate scan quality (clarity, completeness, correct orientation)Document Filing & System Upload (AppliedEpic)Upload and attach all documents to the appropriate account, policy, or activity within Applied EpicAccurately index documents using naming conventions, and activity codesConfirm all required documentation is saved to Epic as the system of record for audit and compliance purposesCoordination with Agency/Broker TeamsWork closely with Account Managers, Brokers, and Client Service teams to:Validate document classificationRoute misdirected or incomplete itemsResolve discrepancies or missing informationEscalate time-sensitive or incomplete documentation to appropriate stakeholdersProcess Improvement & Operational SupportIdentify opportunities to improve mail handling, scanning, and document workflowsSupport transition toward digital-first processes and document ingestion toolsAssist with backlog processing or high-volume periods as neededQualifications:Strong attention to detail with the ability to process data accuratelyAbility to follow established processes and work effectively in a structured environmentGood problem-solving skills, with the ability to identify issues and escalate when neededOrganized and able to manage multiple tasks and meet deadlinesClear written and verbal communication skillsTeam-oriented mindset with a collaborative approach to workPositive, proactive attitude with a willingness to learn and developAbility to work in a fast-paced environment and adapt to changing prioritiesBasic awareness of compliance and the importance of following company policiesBasic understanding of accounting or insurance business processes; exposure to billing or finance operations is a plusAbility to maintain confidentiality and handle sensitive client and financial information with discretionDemonstrated reliability, accountability, and consistency in executing repetitive, process-driven tasksCompensation and BenefitsThe expected base salary range for this role is $20-$25 per hour for a 3-month contract; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non-exempt under the Fair Labor Standards Act (FLSA).In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts401(k) retirement planFlexible Paid Time Off and paid parental leaveLife and Disability insurance