Customer Service Rep II
$20 - $23 per hourXBP ASIA
Job Description About the Role: Your primary responsibility is to perform conference room and mail services. Essential Job Responsibilities:
- Conference Service and conference room setups
- Mail services support and parking lot patrol
- Perform duties and special requests as assigned by team leader and manager
- Review and process confidential and extremely time-sensitive applications
- Maintain high degree of quality control and validation of the completed work
- Ensure operating and quality standards are met based on service objectives
- Maintain accuracy of required reports and logs
- Ensure the highest level of customer care
- Ensure adherence to business guidelines, safety and security procedures
- Support financial results by minimizing site waste and rework.
- Conference Services and Audio-Visual Support and Mail Services
- Ability to effectively work individually or a team environment.
- Ability to handle multiple projects simultaneously
- Ability to adapt to changing fast-growing production environment
- Ability to communicate both verbally and written with customers and company personnel
- Strong organizational and administrative skills
- Ability to meet employer's attendance policy
- Work experience in email and Microsoft Windows environments is required
- May be required to lift items weighing up to 75 pounds maximum allowed by current State Law with or without accommodations
- Must be able to sit, stand, and/or walk for long periods of time with or without accommodations
- High School Diploma or equivalent (GED) required
- Perform verification tasks as required, checking for accuracy and identifying errors.
- Make corrective entries as indicated by verification results or other warnings.
- Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
- Operate peripheral equipment as part of the data entry process.
- Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
- Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
- Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
- Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
- Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
- Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 75 lbs. frequently.
- High school diploma or equivalent.
- Proficiency in reading, writing, and speaking English.
- Ability to work at a computer for extended periods.
- Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
- Close vision and ability to focus are necessary for performing tasks accurately.
- Experience with data entry is desirable.
- Ability to engage in repetitive motion activities like twisting, bending, and climbing.
- Previous experience with data entry is advantageous.
Vacancy posted 6 days ago
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