Surveillance Agent

Job Description

Under general supervision, observe gaming and operational areas using video surveillance systems to ensure laws, policies and procedures are being followed and maintained. Monitors slot and table games activity; reviews slot and table games department data contained in the Surveillance areas of ACSC CMS-SMS SYSTEMS also an understanding of sensitive key systems.

HOW YOU WILL CREATE THE EXTRAORDINARY

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.)

Observes and reports any and all gaming violations and/or thefts of Horseshoe St. Louis property.

Operates monitor room equipment, including basic computer functions; reviews slot and table games department data contained in the Surveillance areas of ACSC CMS-SMS SYSTEMS to protect company assets and funds.

Maintains video surveillance of the entire casino, i.e., table games, slots,, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.

Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.

Participates in court actions relating to gaming violations.

Learns and uses various card count systems.

Learns all games in use at Horseshoe St. Louis and all procedures and cheating indicators of such games.

Perform other duties as assigned by management.

WHAT YOU WILL NEED

* Must be at least 21 years of age

* Must be able to obtain and maintain a valid gaming license

* Must have 20/20 corrected vision

* Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.

* Excellent guest service and communication skills.

* Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.

* Must present a professional appearance and demeanor at all times.

* Regular and punctual attendance is required.

These skills are typically acquired through a high school education or equivalent and two years of surveillance experience or casino experience in security, table games, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

ADDITIONAL REQUIREMENTS

Strong interpersonal and communication skills.

Excellent oral and written communication in English

Ability to work under frequent time pressure in an interruptive environment.

The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience.

TOGETHER WE WIN

We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.