Collision Estimator

Responsibilities Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates. Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC. Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers. Able to pull and review all data procedures for with Body Technicians and complete post-scanning for each vehicle in the repair process. Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete. Requirements Customer Service Skills Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment Knowledge of dealing with Insurance partners preferred Ability to deal with fast paced environments Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex Core Competencies Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while ensuring quality standards and effective communication throughout the repair journey. Highest-signal resume keywords Customer Service Skills Organization Skills Multi-Tasking Skills Knowledge of Estimating Systems Insurance Knowledge Hard Skills Initial Estimates Complete Estimates Damage Evaluation In-Process Quality Control Post-Scanning Procedures Soft Skills Time Management Adaptability Industry Keywords Vehicle Repairs Insurance Procedures Customer Rights Repair Techniques Safety Standards Tools & Technologies CCC One Mitchell Audatex #J-18808-Ljbffr