Dispatch Agent

Job Description

Job Description

Job Title: Dispatch Coordinator Job Description

We are seeking a dedicated Dispatch Coordinator to join our dynamic team. The ideal candidate will play a crucial role in assisting management with client inquiries and ensuring the smooth execution of work orders. This position requires a proactive individual who can manage multiple tasks, support service providers, and utilize technology platforms to enhance service delivery.

• Assist the manager in addressing client inquiries and concerns, ensuring timely and quality issue resolution and service delivery.
• Follow up with contractors to ensure timely execution and closeout of work orders as directed by the manager.
• Utilize manager-provided reporting to identify and escalate open work orders that fall outside of customer SLAs, including Tech to Site compliance, Budget, IVR usage, and process compliance.
• Follow up on completed work orders with contractors to ensure timely delivery of invoices and backup documentation needed to comply with the client's contract.
• Audit final contractor invoice pricing based on manager and client approval criteria to ensure compliance with contracted rates and markups.
• Assist the manager in monitoring and assessing contractor performance.
• Utilize technology platforms to document facilities management activities.
• Oversee new provider setup, including data entry, training, and document collection.
• Maintain accurate provider network data and monitor compliance by managing critical documents.
• Prepare and deliver communications regarding system changes, enhancements, and policy updates.
• Address provider inquiries and resolve issues related to performance, billing, payments, and technology.
• Support Service Provider Managers with reporting, administrative, clerical, and technical tasks.
• Manage help desk operations, shared inboxes, and provider portal functionality.
• Collect and analyze data to evaluate network coverage and provider performance.

• High School Diploma or GED.
• 1–3+ years of experience in dispatching, coordination, or customer service.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

• Experience in facilities maintenance, construction, or service-based industries is preferred.
• Knowledge of HVAC, refrigeration, electrical, or plumbing systems is a plus.
• Familiarity with dispatching or work order management systems is beneficial.
• Proficiency in Office 365, SharePoint, and CRM databases is advantageous.

This position offers a hybrid work environment, with onsite work from Monday to Thursday and work-from-home flexibility on Fridays after 1-2 weeks of training. Join a fast-paced team that is expanding to onboard a new large client, increasing ticket orders.

This is a Contract position based out of Colwich, KS.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Colwich,KS.

This position is anticipated to close on Aug 3, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.