Assistant Director of Help Hub Operations (00016)

Assistant Director of Help Hub Operations

Brightpoint Community College is a two-year public institution of higher education and is one of the largest of Virginia's 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College's mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.

Brightpoint offers a robust benefits package, including: State of Virginia employee benefits, comprehensive health insurance (medical, dental, and vision), Virginia Retirement System (VRS) participation, generous annual leave and paid holidays, remote work flexibility, depending on role and departmental needs, professional development opportunities, continuous learning programs, access to wellness resources and employee assistance programs.

Brightpoint Community College invites internal applications from highly motivated individuals to apply for the Assistant Director of Help Hub Operations (ADHH) position. As part of the Student Success team, the ADHH and staff collaborate with others to assist students across various needs, ensuring holistic and personalized support throughout their educational journey. The ADHH is responsible for the overall management of the on-campus and remote services provided by Help Hub staff. The Help Hub staff provide direct service support for students through an integrated help system that facilitates both direct and indirect inquiries toward college care teams. This position supports students at both campuses and may need to work evening or weekend shifts as needed.

Special Assignments - May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications - Proficiency in the use of PeopleSoft, EAB Navigate, Canvas, Microsoft Office, Google suite preferred. Must possess ability to maintain confidentiality while working with highly sensitive information. Successful completion and passing of a criminal background check will be required. Candidates must be able to work a flexible schedule, including some evenings, occasional weekends and teleworking if required.

Additional Considerations - Bachelor's degree or equivalent. Master's Degree. Prior experience managing in-person and remote teams.