Collections Specialist

Akkodis is seeking a Collections Specialist for one of our clients in Lancaster, NY. Rate Range: $27.00 to $29.00/hour; the rate may be negotiable based on experience, education, geographic location, and other factors. The Collections Specialist is responsible for managing customer accounts, monitoring outstanding balances, and ensuring the timely collection of payments. This role works closely with customers and internal teams to resolve payment issues, reduce delinquent accounts, and maintain positive customer relationships while supporting cash flow objectives. This position is onsite. Key Responsibilities Monitor accounts receivable aging reports and prioritize collection activities based on account status and risk. Contact customers by phone, email, and written correspondence regarding past-due invoices and outstanding balances. Investigate and resolve billing discrepancies, payment disputes, and other account-related issues. Maintain accurate and detailed records of collection activities and customer communications. Partner with Sales, Customer Service, Finance, and other internal teams to resolve outstanding account concerns. Review customer payment history and trends to identify potential collection or credit risks. Reconcile customer accounts and ensure payments are accurately applied. Prepare weekly and monthly reports outlining collection activity, account status, and outstanding balances. Escalate significantly delinquent or high-risk accounts to management when appropriate. Support month-end closing activities related to accounts receivable. Assist with evaluating customer creditworthiness and recommending adjustments to credit limits. Ensure collection activities comply with established policies, accounting procedures, and contractual requirements. Maintain professional and positive customer relationships while using effective collection practices. Required Qualifications 5+ years of collections experience with a strong emphasis on phone-based collections. Experience managing accounts receivable and past-due customer accounts. Strong verbal and written communication skills. Ability to professionally handle payment disputes and challenging customer conversations. Strong attention to detail, organization, and account reconciliation skills. Ability to collaborate effectively with cross-functional teams. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit: The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers #J-18808-Ljbffr