Collections Representative

Job Description

Job Description

Pacific Capital Exchange is seeking motivated, professional, and results-driven Collections Representatives to join our growing team in Buffalo, NY.

We are looking for individuals who are confident communicators, competitive, dependable, and motivated by performance-based earning opportunities. Previous collections experience is preferred, and candidates with strong sales or negotiation backgrounds are also encouraged to apply.

Compensation

$22.00–$25.00+ per hour, based on experience and performance

Additional performance-based bonuses and incentives are available.

Schedule

Monday–Friday
8:00 AM–5:00 PM
No weekends

Employees also have opportunities to earn early dismissal on Fridays through performance contests.

Responsibilities

• Contact consumers regarding outstanding account balances
• Work with consumers to identify appropriate payment arrangements and account resolutions
• Negotiate payments professionally and effectively
• Maintain accurate documentation of account activity
• Meet individual and team performance goals
• Follow company policies and all applicable collection and consumer-protection regulations
• Maintain professionalism during inbound and outbound communications
• Work collaboratively with management and other members of the collections team

Qualifications

• Previous collections experience preferred
• Sales, customer service, or negotiation experience strongly encouraged
• Strong verbal communication and negotiation skills
• Goal-oriented and motivated by performance
• Comfortable working in a fast-paced, results-driven environment
• Reliable attendance and professional work ethic
• Strong computer and data-entry skills
• Ability to handle challenging conversations professionally
• Willingness to learn and accept coaching

Benefits & Incentives

• Competitive hourly compensation
• Performance bonuses and incentives
• Daily cash contests
• ZIZO performance tracking, contests, and rewards
• 401(k)
• 3% IRA match
• Life insurance
• 50% employer-paid health insurance
• Monday–Friday schedule
• No weekends
• Friday early-out contests
• Opportunities for advancement

What We're Looking For

The ideal candidate is someone who enjoys working toward measurable goals and wants their performance to be recognized and rewarded.

This position is a strong fit for someone with collections or sales experience who is confident on the phone, comfortable negotiating, and looking for a stable Monday–Friday career with strong earning potential.

Pacific Capital Exchange is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics.

Job Type: Full-time

Pay: $18.00–$25.00+ per hour

Work Location: In person – Buffalo, NY