Collections Specialist

We have an outstanding Contract position for a Collections Specialist to join a leading Company located in the Lancaster, NY surrounding area.

Pay Rate: $27 - $29

The Collections Specialist is responsible for managing customer accounts, monitoring outstanding balances, and ensuring timely collection of payments. This position works closely with customers, sales teams, and internal departments to resolve payment issues, reduce delinquent accounts, and maintain positive customer relationships while supporting the company's cash flow objectives.

Job Responsibilities:

• Monitor accounts receivable aging reports and prioritize collection activities.
• Contact customers via phone, email, and written correspondence regarding past-due invoices.
• Investigate and resolve billing discrepancies, payment disputes, and account issues.
• Maintain accurate records of collection efforts and customer communications.
• Collaborate with Sales, Customer Service, and Finance teams to resolve outstanding account concerns.
• Review customer payment trends and identify potential collection risks.
• Reconcile customer accounts and ensure proper application of payments. Prepare weekly and monthly collections status reports.
• Escalate significantly delinquent accounts to management as appropriate.
• Support month-end closing activities related to accounts receivable.
• Assist in evaluating customer creditworthiness and recommending credit limit adjustments.
• Ensure compliance with company policies, accounting procedures, and customer contractual requirements.
• Promote positive customer relationships while maintaining effective collection practices.
• Monitor accounts receivable aging reports and prioritize collection activities.
• Contact customers via phone, email, and written correspondence regarding past-due invoices.
• Investigate and resolve billing discrepancies, payment disputes, and account issues.
• Maintain accurate records of collection efforts and customer communications.
• Collaborate with Sales, Customer Service, and Finance teams to resolve outstanding account concerns.
• Review customer payment trends and identify potential collection risks.
• Reconcile customer accounts and ensure proper application of payments.
• Prepare weekly and monthly collections status reports.
• Escalate significantly delinquent accounts to management as appropriate.
• Support month-end closing activities related to accounts receivable.
• Assist in evaluating customer creditworthiness and recommending credit limit adjustments.
• Ensure compliance with company policies, accounting procedures, and customer contractual requirements.
• Promote positive customer relationships while maintaining effective collection practices.

Basic Hiring Criteria:

• 5 years of collection phone experience

This position requires access to technologies and hardware subject to US national security-based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.

Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:


No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit or

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance