Accounts Receivable Collections Specialist

We are a fast-paced, customer-focused company in the distribution industry, committed to strong relationships with our clients and operational excellence. We are seeking a detail-oriented Accounts Receivable & Collections Specialist to support our finance team and ensure timely customer payments. Pay: $22.00 - $27.00 per hour Job Type: Full-time Hours: Monday - Friday 8am - 4:30pm Work Location: In person - 908 Niagara Falls Blvd. North Tonawanda, NY 14120 Position Overview The Accounts Receivable & Collections Specialist is responsible for managing customer accounts, overseeing invoice accuracy, performing collections activities, and providing exceptional support to both internal teams and external customers. This role is critical to maintaining healthy cash flow and customer account integrity. Key Responsibilities Monitor and manage outstanding customer balances and follow up on delinquent accounts Contact customers via phone and email regarding overdue invoices and payment arrangements Apply customer payments and reconcile accounts accurately Investigate and resolve billing discrepancies or disputes Communicate with customers’ Accounts Payable departments regarding invoice status and payment issues Collaborate with branch managers and sales staff to support account resolution Maintain detailed records of collection activities and customer communications Assist with tax exemption documentation (NYS and PA) Preferred Skills & Experience Previous experience in Accounts Receivable, Collections, or Billing (2+ years preferred) Intermediate proficiency in MS Excel and MS Word Experience with accounting or ERP systems (Infor Cloud Suite Distribution operational and accounting software and BillTrust a plus, but not required) Strong attention to detail and excellent follow-up skills Professional communication and customer service abilities Work Environment Fast-paced, team-oriented environment Some travel to branch locations may be required (minimal) This role is ideal for individuals who thrive in managing account details, problem-solving payment issues, and maintaining strong professional relationships with customers. Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance #J-18808-Ljbffr