Support Service Associate

Advertisement Closes: 09/14/2026 12:00 AM Pay Grade: Grade 10 Salary: $13.50 - $16.79 Hourly Time Type: Part time Health Department: Gateway District Health Department Summary: Prepare routine letters, answer multi-line phone system, data entry, interacts with patients/public, make appointments, collect fees, and direct clients to the appropriate staff. If you have any questions or would like any more information about this job posting please contact Carley Hickerson at View email address on click.appcast.io. Description: CHARACTERISTICS OF THE CLASS CHARACTERISTICS OF A CLASS: ARE GENERAL STATEMENTS INDICATING THE LEVEL OF RESPONSIBILITY AND DISCRETION OF POSITIONS IN THAT JOB CLASSIFICATION. An entry-level position under limited supervision provides support to one or more programs, such as clinical, home health, or environmental. MINIMUM REQUIREMENTS: Education: High School Diploma or GED. Experience: None. POST EMPLOYMENT REQUIREMENTS: EMPLOYEES IN THIS CLASS WILL BE REQUIRED TO OBTAIN CREDENTIALS OUTLINED BELOW WITHIN A REASONABLE TIME, OR IF EMPLOYEES POSSESS SUCH CREDENTIALS AT THE TIME OF HIRE THEY WILL BE REQUIRED TO MAINTAIN THOSE CREDENTIALS SO LONG AS THEY ARE EMPLOYED IN THIS CAPACITY. Receives ongoing trainings. EXAMPLES OF DUTIES OR RESPONSIBILITIES OF THE CLASSIFICATION: Route and direct the public to the right and correct information Prepare routine letters, labels and other appropriate material Maintain medical records and files Collect and record fees obtained to ensure completeness and accuracy Enter information from the Patient Encounter Forms (PEF) Outcome or Assessment Information Set (OASIS) Generate and issue Woman Infant and Children (WIC) vouchers Request and review routine reports Order inventory and office supplies Gather information from patients and insurance Use the Environmental Health Management Information System (EHMIS) Provide certificates for services rendered in environmental Generate and issue all permits and applications Request and review relevant reports for completeness Complete forms containing all pertinent information for processing TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS: INCUMBENTS IN THIS CLASSIFICATION WILL TYPICALLY PERFORM THEIR PRIMARY JOB DUTIES UNDER THESE CONDITIONS. THESE CONDITIONS MAY CHANGE ON OCCASION IN PERFORMING THE DUTIES OF AN INDIVIDUAL POSITION. Work typically is spent inside the office. ADDITIONAL REQUIREMENTS: Applicants and employees in this classification may be required to submit to a drug screening test and background check according to the agency’s policies. The Kentucky Department for Public Health (DPH) is responsible for developing and operating state public health programs and activities for the citizens of Kentucky. The mission of DPH is to improve the health and safety of people in Kentucky through prevention, promotion and protection. The department oversees programs designed to improve the lives of citizens and visitors through prevention of negative health outcomes, promotion of healthy lifestyles and protection from diseases, injury and environmental health impacts. DPH has almost 150 different programs to help Kentuckians become healthier in cooperation with its partners such as local health departments, universities, private providers, etc. To support many of these programs, the department relies on high-quality data to guide decision making at the state and local levels such as the Behavioral Risk Factor Surveillance System, Immunization Registry and Office of Vital Statistics. The department is organized into seven divisions with the Commissioner's Office providing oversight and support for the divisions and programs. The Office of Health Equity and the Public Health Nursing Office are located in the Commissioner's Office. More information about each division can be found under Related Agencies at the bottom of this page. An Equal Opportunity Employer M/F/D Come for a job. Stay for a career. Make a difference for a lifetime. The local health departments do not discriminate on the basis of race, color, religion, national or origin, sex, age, disability, sexual or orientation, gender identity, ancestry or veteran status. Reasonable accommodations are provided upon request. Local Health Personnel Branch - Cabinet for Health and Family Services (ky.gov) #J-18808-Ljbffr C316 Gateway District Health Department