Bilingual Donor Management Specialist

Donor Eligibility Specialist

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

The position exists to manage donor eligibility status and to perform processes that follow from that status resulting in a critical layer of safety between unsuitable donations and recipients. Objectives include counseling donors regarding all aspects of eligibility, processes of health history deferral management, resolution of eligibility issues, post donation information, abnormal test follow up, lookback, recipient tracing, and re-entry, and donor incident (injury/reaction) follow up. A near perfect degree of completeness and accuracy is expected, as well as attention to detail, self-motivation, and prioritization skill sets. The incumbent works individually, but also within a group to coordinate the accomplishment of all daily tasks; and participates in peer-review second checks.

Responsibilities include acting as a bilingual expert when communicating with Spanish-preferred speaking donors, counseling donors regarding the significance of their infectious disease testing results as well as their reason for health history deferrals, processing daily health history deferrals, initiating and completing post-donation-information cases, assisting with obtaining or clarifying health history to establish release or discard of collected donations and donor eligibility for donation, performing duties related to abnormal test findings, requesting testing and performing reentry of donor with prior non-confirmed test results when eligible, performing duties related to donor incident follow up, ensuring donors are eligible or deferred, and products are released or discarded according to regulations, donor eligibility, and Versiti policy, performing other duties as required or assigned which are reasonably within the scope of the duties in this job classification, and understanding and performing in accordance with all applicable regulatory and compliance requirements.

Qualifications include a Bachelor's Degree in science/allied health field, nursing, or medical technology required or; Associates Degree in related field, plus an additional 2 years experience in health-related field working with donors/patients/clients in lieu of required degree, 1-3 years In health-related field working with donor/patients/clients preferred, 1-3 years Direct health care experience or infectious disease education/counseling preferred, strong verbal and written communication skills in English and Spanish, demonstrating working proficiency to manage donor interactions in both languages, basic mathematical aptitude, strong assessment and problem-solving skills, ability to maintain concentration for long periods of time despite interruptions, and ability to interact with others to build relationships in a confidential manner.