Lead Application Support Engineer

The Depository Trust & Clearing Corporation Seeks

Lead Application Support Engineer

Job Duties

The Development family is responsible for crafting, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.

Primary Responsibilities

• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
• Collaborate with internal teams to provide answers to application issues and raise to as needed
• Validate and submit responses to requests for information from ongoing audits
• Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring
• Partner with development teams to provide input into the design and development stages of applications
• Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
• Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriately

Job Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering (any), Technology Management or related field and 6 years of experience in the job or related position OR a Master’s degree in Computer Science, Information Systems, Engineering (any), Technology Management or related field and 4 years of experience in the job or related position.

Prior Education, Training Or Experience To Include

• Key Technologies requirements: Java/J2EE, IBM Integration Bus/IBM ACE, IBM WebSphere Message Queue, Linux/Windows Scripting, Splunk, Bitbucket/Jira/Git, Database Querying, SNOW/ITIL, Autosys, OpenShift Container Platform
• Key Platform experience: Linux/Unix, AWS
• Domain knowledge: Finance and Securities

Location

Coppell, TX. Telecommuting may be permitted a few days a week. When not telecommuting, must report to DTCC’s office in Coppell, TX.