Case Manager

Helping Families Thrive Starts With You

CPLC New Mexico Social Services and Education includes a broad spectrum of social programs like education, housing, shelter services, and workforce development. Our programs empower people by supporting them to eliminate barriers creating a foundation for success.

HOW WILL YOU MAKE AN IMPACT IN THIS ROLE?

You will play a key role in reducing child maltreatment by delivering Level 3 of the evidence-based Triple P Parenting Program to families with children ages 0-12 in Bernalillo County. You will focus on providing responsive, trauma-informed, and individualized parenting support to underserved families through brief consultations, case management, and practical skill-building. You will assist in facilitating homework assignments to reinforce parenting strategies, identifying behavioral concerns, and making respectful referrals to partner organizations when risk factors are present. You will support outreach and recruitment efforts, maintain accurate documentation, and contribute to ongoing evaluation and reporting to ensure program effectiveness and continuous quality improvement.

WHAT MAKES YOU AN IDEAL CANDIDATE FOR THIS POSITION?

You possess strong interpersonal skills and cultural humility. You have the ability to work independently across diverse communities including Albuquerque, Paradise Hills, Corrales, Edgewood, Sedillo, Sandia Heights, and Tijeras. You can provide services in English and Spanish, with translation support available for other languages.

SPECIALIZATIONS

• Child and Family Services
• Expertise in working with families and children, especially in underserved communities.
• Understanding of child development, family dynamics, and parenting challenges.
• Evidence-Based Parenting Interventions
• Familiarity with the Triple P Parenting Program or similar evidence-based models.
• Ability to deliver structured parenting support and behavioral consultations.
• Trauma-Informed Care
• Knowledge of trauma-responsive practices and how to apply them in family support settings.
• Sensitivity to the impact of adverse childhood experiences (ACEs) and family stressors.
• Cultural Humility and Responsiveness
• Experience working with diverse populations, including bilingual and multicultural families.
• Commitment to honoring cultural values, tribal sovereignty, and family voice and choice.
• Case Management and Service Planning
• Skilled in developing, maintaining, and modifying Individualized Service Plans (ISPs).
• Ability to track progress, document outcomes, and coordinate referrals to partner agencies.
• Mental Health Screening and Support
• Proficiency in administering tools like the DASS-21 (Depression Anxiety Stress Scale).
• Understanding of basic mental health indicators and referral protocols.
• Community Outreach and Engagement
• Experience building partnerships with schools, healthcare providers, and community organizations.
• Ability to conduct outreach and recruitment campaigns to engage families.
• Program Evaluation and Reporting
• Competence in collecting and analyzing data for performance measures.
• Ability to prepare monthly invoices, quarterly reports, and final program summaries.
• Bilingual Communication (English/Spanish)
• Fluency in Spanish preferred; ability to work with interpreters for other languages.
• Strong verbal and written communication skills in both languages.
• Flexible Service Delivery
• Comfortable providing services in various formats: in-person, phone, and virtual.
• Willingness to travel throughout Bernalillo County and surrounding areas.
• May require occasional evening or weekend hours to accommodate family schedules or outreach events

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education/Background: Education and/or Experience: Bachelor’s degree in social work, Psychology, Family Studies, Counseling, or a related field or combination of education and at least 2 years of relevant experience in case management, family support services, or child welfare. Prior experience implementing evidence-based parenting programs (Triple P preferred) or working with families in a behavioral health or child development setting, is preferred.

Certifications: Willingness to complete Triple P Level 3 certification within 3-months of hire (if not already certified). Language: Bilingual in English and Spanish preferred. Ability to work with interpreters for other languages as needed. Other Requirements: Valid driver’s license in good standing and proof of insurance. Ability to travel throughout Bernalillo County and surrounding areas. Proficiency in Microsoft Office

BENEFITS

We recognize that our success is driven by great talent, and that’s why we provide a comprehensive and competitive suite of benefits to serve you and your family. Full-time employee’s benefits below: Generous Paid Holiday Employee Recognition Program Paid Time Off Paid Sick Days Free Preventative Services Wellness Rewards Medical, Dental, and Vision for Spouse/Domestic Partner Children to age 26 Health Savings Account Flexible Spending Account Life + Disability options Employee Assistance Program Telemedicine Concierge Services 401(k) Retirement Plan Pet Care, Life Mart Purchase Discounts Tuition Reimbursement for qualifying degrees Mileage Cell Reimbursement for qualifying roles Identity Theft Protection Voluntary Benefits