Director, Legal Operations

Job Overview Director, Legal Operations – most senior Legal Ops leader supporting Safelite's legal team; partner to General Counsel and broader legal team, driving strategic execution of Legal Ops priorities for business impact. Responsibilities Operating Model and Strategic Leadership Define and execute a regional workplan aligned to the global Legal Ops strategy and EVP priorities. Analyze legal work types, volume, risk, and skill needs to determine optimal mix of insourcing, outsourcing, and self‑service. Consult with regional legal leadership and global VP to influence priorities and change initiatives. Integrate regional initiatives with Finance, HR, Sales, and other functions. Lead, manage, and develop the regional Legal Ops team; set objectives and foster a high‑performing culture. Represent Safelite in the global Legal Ops community, contributing insights and best practices. Technology and Process Improvement Own Safelite's implementation of the global legal technology roadmap. Drive systemic process improvements, creating scalable playbooks and standards. Champion technology adoption, ensuring tools are integrated into workflows. Assess emerging technology, AI capabilities, and recommend priorities to the VP. Automate repetitive processes to free legal capacity for higher‑value work. Financial Management and Outside Counsel Develop, manage, and communicate the Safelite legal budget in partnership with Finance. Monitor spend and identify savings, efficiencies, and alternative fee arrangements. Lead RFP and competitive bidding for outside counsel panel; negotiate terms and manage performance. Collect and report key financial metrics and KPIs to drive continuous improvement. Reporting, Data, and Knowledge Management Build and maintain regional Legal Ops dashboards and KPI reporting. Ensure data integrity across technology platforms; resolve quality issues. Maintain effective knowledge management program: templates, naming conventions, process documentation, and repositories. Learning, Development, and Communications Manage training, onboarding, and professional development initiatives. Maintain internal communications to keep the legal team informed and engaged. Foster a culture of continuous learning and knowledge sharing. Qualifications Bachelor's degree required; advanced degree preferred. 7–10 years of experience in legal operations, operations management, or closely related field. At least 3 years in a senior leadership or program‑ownership role. In‑house experience within a complex, global or multi‑site organization. Experience leading cross‑regional or global initiatives, communities of practice, or knowledge‑sharing programs. Track record of leading a regional Legal Ops function or large‑scale Legal Ops program. Experience managing and developing a team; overseeing outside counsel panels, RFP processes, and alternative fee arrangements. Proven ability to design and lead complex, multi‑stakeholder Legal Ops programs with measurable outcomes. Hands‑on experience implementing or managing legal technology and AI platforms. Strong financial acumen: managing budgets, interpreting spend data, and developing investment business cases. Strong analytical skills: operational dashboard design, KPI frameworks, and data interpretation. Process mapping, workflow design, change management, and knowledge management expertise. Excellent communication and presentation skills; able to engage from team level to senior executive. Proficient in Microsoft Office (advanced Excel and PowerPoint), Power BI or equivalent, and relevant legal tech platforms. Benefits Competitive weekly pay and bonus opportunities. Total job benefits valued at more than $10k*. 401(k) plan with company matching. Medical coverage plans customized to suit your needs. Work‑life balance through paid time off (PTO), company holidays, and paid volunteer days. Up to $5,250 in tuition reimbursement per year. Work Location Safelite Home Office – 7400 Safelite Way, Columbus, OH 43235. Required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. Equal Opportunity Employer Safelite welcomes everyone. We value a diverse workforce and are proud to be an equal‑opportunity employer. We do not discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients. #J-18808-Ljbffr Safelite Group