Clinic Receptionist

Medical Oncology Clinic Receptionist

As an Oncology Clinic Receptionist at UNC Health Appalachian, you play an essential role in creating a compassionate and welcoming experience for patients receiving cancer care. As the first point of contact for patients, families, and visitors, you'll help ensure every interaction is professional, supportive, and centered on exceptional patient service.

Working at the Seby B. Jones Regional Cancer Center means becoming part of a collaborative team dedicated to providing high-quality, patient-centered oncology care in the heart of the Blue Ridge Mountains.

Benefits include:

• Comprehensive medical, dental, and vision insurance
• Health Savings Account (HSA) participation
• Supplemental insurance offerings (life, disability, accident, hospital indemnity, critical illness, legal, identity theft, etc.)
• Tuition reimbursement, student loan refinancing, and college savings programs
• 403(b) retirement plan with employer match

Lifestyle perks:

• Boone offers hiking, biking, kayaking, skiing, breweries, dining, arts, and outdoor recreation
• Access to top-rated public schools and Appalachian State University
• Nationally recognized as one of the best small towns to live, work, and explore

Benefits begin the first of the month following 60 days of employment from new-hire orientation.

What You'll Do as a Medical Oncology Clinic Receptionist:

• Greet patients, families, visitors, and healthcare professionals with warmth, professionalism, and compassion
• Answer incoming phone calls, provide general information, and direct calls to the appropriate department or team member
• Schedule patient appointments while maintaining accuracy and efficiency within the scheduling system
• Verify and update patient demographic and insurance information
• Assist patients with check-in and check-out processes
• Provide information regarding clinic services, appointments, and general inquiries
• Direct patients to appropriate waiting areas and offer assistance as needed
• Maintain accurate patient records while ensuring HIPAA compliance and confidentiality
• Perform administrative duties including data entry, filing, document management, and coordination of paperwork
• Communicate effectively with providers, nurses, and clinical staff to support efficient clinic operations
• Relay messages and important information promptly and accurately
• Serve as a patient advocate by addressing questions and concerns with empathy, professionalism, and excellent customer service
• Support a welcoming, organized, and efficient front office environment that reflects UNC Health Appalachian's mission, vision, and values

Qualifications:

Education

• High School Diploma or GED preferred, but not required

Experience

• One (1) year of experience in a medical office or clinic setting preferred

Knowledge, Skills, & Abilities:

• Knowledge of medical terminology and medical office procedures
• Strong communication, customer service, and interpersonal skills
• Knowledge of HIPAA and patient privacy regulations
• Proficiency with computers, scheduling systems, and office applications
• Excellent organizational, attention-to-detail, and time-management skills
• Ability to multitask, adapt to changing priorities, and work effectively in a fast-paced healthcare environment

Physical Demands:

• Prolonged sitting while performing front desk and computer-based work
• Occasional standing to assist patients and visitors at the reception area
• Minimal lifting of files, office supplies, or equipment
• Frequent keyboard use and computer screen time
• Adequate vision to read documents, patient information, and electronic medical records

Working Conditions:

• Indoor, climate-controlled outpatient oncology clinic environment
• Frequent interaction with patients, families, providers, and healthcare staff
• Moderate noise level typical of a busy healthcare setting
• Primarily weekday schedule, with occasional evenings, weekends, or holidays based on clinic operational needs
• Adherence to organizational policies, safety protocols, infection prevention standards, and patient confidentiality requirements

About UNC Health Appalachian:

It's official - UNC Health Appalachian earned an "A" for the Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply "making life better."

About UNC Health:

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact View email address on click.appcast.io.