Back Office Specialist & Receptionist

Job Description

Job Description

JSA is currently hiring for a Back Office Specialist & Receptionist on our Support Staff team. Our support staff plays a vital role in the company's day-to-day operations. Candidates with basic computer skills, strong attention to detail, and those excited to be part of team JSA are encouraged to apply.

AGENT FOCUSED AND SOLUTION DRIVEN INSURANCE THINKING SINCE 1981

About Us:

Jackson Sumner & Associates (JSA), a family-owned and operated company, is an Excess and Specialty Lines Broker that began in 1981 in Boone, North Carolina.

Current Chairman, Wayne Sumner, started JSA with just one other employee and focused on Police Professional in North Carolina. Today, the company is led by our President & CEO, Danielle Wade, Wayne Sumner's daughter, has grown to over 80 employees, and has expanded our ability to write in North Carolina, South Carolina, Virginia, Georgia, Tennessee, and Maryland. JSA currently has offices located in Boone, NC and Richmond, VA and offers a wide range of products including property, casualty, automobile, garage, professional and personal lines.

JSA is committed to quality service for our brokers and strong underwriting for our companies. Not only does our advanced technology set us apart from our competitors, but so do our people; we have some of the best in the industry!

Position Description:

The Back Office Specialist & Receptionist role is responsible for entering data into the agency management operating system, handling mail, and backing up phone reception when needed. Must be able to effectively communicate and maintain excellent customer service to agents and companies. Must possess the ability to work within a team environment and coordinate processes.

Essential Responsibilities:

• Process mail in and out of the office, including trips to the company PO box daily
• Log applications into agency management operating system
• Assist with phone coverage when needed
• Maintain a professional relationship with internal staff, retail agents, and companies via written and phone communication and maintain excellent customer service to agents and customers
• Participate in weekly staff meetings
• Other duties as assigned

Minimum Qualifications:

• High school diploma or equivalent
• Must possess strong verbal and written communication skills
• Must possess basic computer knowledge and skills
• Must possess the ability to work within a team environment and coordinate processes
• Ability to maintain strict confidentiality
• Must be able to prioritize and manage multiple tasks with various deadlines

Benefits of Working at Jackson Sumner & Associates:

• Medical, Dental and Vision Offerings
• 401k
• Wellness Incentives
• In-house gym, Zen room and exercise classes
• Paid Vacation, Holidays, personal/sick time