Director, Journey Analytics - CX Insights Leader
Travelers
A leading insurance company in Hartford is seeking a Director of Journey Analytics to drive customer experience transformations using data analytics. This role requires seven years in analytics within the P&C industry and two years in leadership. Strong communication skills and proficiency in business intelligence tools are essential. The position offers competitive salary and comprehensive benefits, including health insurance and retirement contributions. #J-18808-Ljbffr Travelers
- Join to apply for the Director, Journey Analytics role at Travelers Overview We are... ...and results-focused leader to join the Enterprise Customer... ...complex analyses to quantify insights, identify opportunities,... ...functional areas to consult on CX priorities, influence...SuggestedFull timeLocal area
- ...Travelers Indemnity Company seeks a Senior Director, Circle Lead / Team of Teams Lead to set... ...agile product teams within the Advanced Analytics Circle in Claims. You will own the... ...will partner with analytic and technology leaders to translate strategy into executable plans...Suggested
- ...business services firm in Hartford, CT is seeking an experienced Insights Architect. The role requires 15+ years of architecture... ...knowledge of healthcare services. The position emphasizes data analytics, reconciliation processes, and the ability to work with large...Suggested
- Jobtailor is seeking a data analytics professional in Connecticut to lead scoping of workstreams, transform datasets, and build predictive... .... You will deliver dashboards and reports that translate insights into actionable business strategies. Ideal candidates will have...Suggested
- Travelers is seeking a Senior Director, Circle Lead / Team of Teams Lead to set direction and deliver results across multiple Agile product teams supporting our Advanced Analytics Circle within Claim. You will own the execution of roadmap and delivery outcomes for a portfolio...Suggested
$227k - $290k
...leadership team, the Senior Director serves as the connective layer... ...Turner business and operational leaders to navigate complex... ...the development of actionable insight supporting enterprise decision... ...while fostering a consultative, analytical, and accountable culture. Lead...Work at officeRemote workLong distance- Travelers is seeking a Senior Director, Agency Distribution Decision Science to guide analytics across our agency distribution. You will lead a high-impact team applying... ..., and inferential methods to surface actionable insights for strategic decisions. You will mentor...
- ...Travelers Indemnity Company is seeking a Senior Director, Agency Distribution Decision Science,... ..., and communication to surface insights that influence strategy across multiple... ...will guide talent, implement innovative analytics approaches, and build partnerships across...
- Travelers is seeking a Senior Director, Agency Distribution Decision Science, to lead a team that delivers analytics-driven business insights across multiple functions. You will combine data expertise with strategic influence to help shape pricing, sales, marketing, and...
$84.4k - $235.3k
The Associate Director of Data Analytics provides technical and people leadership to design, build, and... ...modernize analytics capabilities.This leader is expected to operate effectively in... ...where they improve usability and speed-to-insight (e.g., agent-assisted Q&A, summaries/...Full timePart timeImmediate startRemote workWork from homeWorldwide- Darktrace, a leading AI-driven cybersecurity company, seeks a Senior Customer Experience Operations Analyst to build CX metrics dashboards across Professional Services, Customer Success, Analyst Services, and Support. You will own data sources, perform cleansing, and partner...Remote job
- ...(Euronext Brussels: AGFB), is a global leader in Imaging IT software solutions. With a... ...conducting surveys and providing actionable insights. Collaborate across the HR matrix... ...on HR best practices. Use HR metrics and analytics to identify trends, support decision‑making...Full timeWork at officeShift work
$100k - $231.54k
.... POSITION SUMMARY The Lead Director, CFO - New York & New Jersey... ...strategic financial view. This leader will partner closely with... ...external requests. Drive financial insight on rate adequacy, medical... ...strengthen financial discipline, analytical quality, and ownership across...Hourly payFull timeContract workTemporary workLocal areaRemote work$100k - $231.54k
...optimized for self-service and AI-enabled experiences. This leader oversees the knowledge management platform, operating... ...mobile, chatbots, and AI assistants. Use employee feedback, journey mapping, and analytics to improve content usability and adoption. Drive contact...Hourly payFull timeTemporary workLocal area$128k - $192k
Director, Portfolio Lead - BA06DEWe’re determined to make a difference and are proud to be an insurance company that goes well beyond... ...strategy of the Enterprise Data Services (EDS) or Applied AI and Analytics (AIA) organizations and their respective portfolio priorities...Full timeTemporary workWork at office3 days per week- ...Opportunity?Travelers is seeking a Senior Director, Circle Lead / Team of Teams Lead to... ...standards for claim.Develop and empower leaders at every level, creating conditions for... ...acumen and a deep strategic mindset.Proven analytical skills and experience making decisions based...Full timeH1bLocal area
- Responsibilities Set and manage objectives for high-complexity projects within the Global Business Unit Lead and allocate people, technology, and financial resources, including those outside direct authority Actively share knowledge across multiple functions and contribute...Contract work
- ...influence and communicate strategic initiative options to senior leaders. Demonstrate effective execution and completion of assigned... ...alignment with existing strategy. Independently perform actuarial and analytic analyses to solve business problems and apply judgment...
$146.4k - $241.6k
...via the Earnix platform. We're looking for a technical actuarial leader to join this high-impact and cross-functional team that... ...actuarial analysts. You'll own the technical buildout, expansion, and analytical capabilities of our new pricing engine across multiple lines of...Local area$134.5k - $265.1k
...innovative strategies, advanced analytics, Generative AI, transformative... ...Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI, Conversational Insights, Big Query & Looker for contact... ...-level employees to senior leaders, we believe there’s always room...Local area- A leading aerospace engineering firm is seeking a Director of New Business Development to spearhead growth in its Aerospace Engineering Services portfolio. The ideal candidate will have over 8 years of experience in business development within engineering services and...Remote work
$221.41k - $318.29k
...Executive, Associate Director, Adobe –... ...leadership, sector insight, technology expertise... ...customer experience (CX), digital commerce... ...including complex buying journeys, channel... ...Account and opportunity analytics Intelligent... ...our team-led and leader-enabled hybrid model...Full timeSummer holidayFlexible hours- ...technology outcomes Advise senior DDAT leaders on workforce planning, organizational effectiveness... ...for product, engineering, data, analytics, AI, and technology enablement... ...Build stakeholder relationships, provide insights, and influence decision-making Identify...Work experience placement
- ...Group is seeking a Senior Advisor, Business Analytics - Customer Engagement to build and operationalize... ...making. You will lead segmentation and journey analytics, develop scalable analytics frameworks, and translate insights into actionable business strategies that impact...
- Travelers is seeking an Assistant Vice President of Data & Analytics Architecture to shape enterprise data strategy and lead architecture teams across Data Products and Data Enablement. This role, based in Hartford, CT, offers hybrid/office options and demands a strong...Work at office
- Accenture is seeking a Global Capability Center Commercial Capabilities Manager to shape product strategy and analytics for GCC design and setup. You will collaborate with solution teams to define data-driven offerings and optimize operating models for enterprise outcomes...
- ...translate complex procurement data into actionable financial insights, and drive savings, governance, and technology adoption across... ...the enterprise. The ideal candidate has 8+ years in procurement/analytics, hands-on experience with major platforms (Coupa, SAP Ariba,...
- Cigna Health and Life Insurance Company is seeking a Business Analytics Lead for its Evernorth Health Services. This hybrid position in... ...various departments to solve complex problems based on data insights. The successful candidate will have a strong background in analytics...
- Arch Insurance Group Inc. leads analytics, reporting, forecasting and business intelligence initiatives that support underwriting performance... ...profitability and strategic growth by delivering actionable insights to business and executive leadership while partnering across...
- Jobtailor seeks a data analytics professional to develop expertise with Webster’s data systems and collaborate with Finance, Credit, Data... ..., and work with external data sources to derive actionable insights. The role requires 3+ years in data analytics or related fields...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Journey Analytics - CX Insights Leader. Be the first to apply!
- academic director Hartford, CT
- director of knowledge management Hartford, CT
- director of college counseling Hartford, CT
- director of training and development Hartford, CT
- director of public safety Hartford, CT
- director of advocacy Hartford, CT
- director revenue management Hartford, CT
- director of community outreach Hartford, CT
- director mba Hartford, CT
- director vendor management Hartford, CT

