Regional Account Manager

FleetLogix is the premier provider of fleet management and transportation services. Our goal is to deliver the highest quality service, safety, and customer satisfaction. Position Regional Account Manager Location Boston, MA Pay Range $75,000 - $85,000 annually Responsibilities Train new and existing site managers on all processes related to the running of their location(s) including customer relations, communication, payroll/billing, discipline, hiring and termination, productivity, scheduling, safety, investigation and reporting. Work with office administrators and site managers to ensure all daily duties are being fulfilled and any issues such as accidents, claims, and employee issues are being addressed immediately and discussed with Human Resources and Payroll when necessary. Lead the management of unionized workforces, ensuring strict adherence to Collective Bargaining Agreements (CBAs). Serve as the first line of defense in resolving labor grievances and maintaining a positive work environment. Ensure productivity benchmarks are met per company/site standards. Oversee staffing, ensuring site managers actively recruit and fill open positions. Oversee day-to-day operations across multiple site locations, ensuring service excellence and compliance with company standards. Utilize data and metrics to monitor performance indicators such as revenue, efficiency, employee productivity, and customer satisfaction. Lead regional planning initiatives aligned with company growth, customer retention, and profitability targets. Serve as the primary point of contact for key regional clients, fostering long-term partnerships and ensuring customer satisfaction. Conduct regular check‑ins with existing and new clients to identify service improvements, potential risks, and opportunities for expansion. Directly supervise and support the development of Site Managers and Office Administrators. Train and mentor operational leaders in areas including service delivery, customer engagement, team leadership, payroll/billing processes, safety compliance, and performance management. Conduct regular performance evaluations, coaching sessions, and succession planning to build a high‑performing regional team. Mandatory attendance pursuant to the FleetLogix policy; compulsory disciplinary action, up to and including termination, for attendance violations. Perform other duties as assigned. Note that this job description is not exhaustive; duties may change at any time with or without notice. Qualifications Bachelor’s degree in business administration, Operations Management, or related field preferred. Minimum of 3–5 years of progressive management experience in multi‑site operations, logistics, or field service industries. Proven experience in team leadership, client management, and process optimization. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and operational systems, reporting tools, and digital communication platforms. Strong analytical skills and ability to apply insights to drive performance improvements. Strong oral and written communication abilities. Ability to write reports, operational documentation, and professional correspondence. Basic mathematical competency; self‑sufficient interpreting metrics, budgets, and financial reports. Licensing Requirements Valid driver’s license mandatory. Must pass a driver safety skills test and meet internal driving standards. Must be at least 21 years of age with 4 years of qualified driving experience (mandatory for insurance and client contract compliance). Physical & Travel Requirements Frequent travel between regional sites mandatory (up to 70% depending on market size). Must be able to sit, stand, walk for extended periods, climb, kneel, or bend as required. Must lift up to 25 lbs and walk distances of 100+ yards regularly. Must be capable of accessing various vehicle types multiple times per day. Must tolerate variable weather conditions, including hot, cold, wet, or humid environments. Must tolerate occasional exposure to noise, fumes, and traffic‑related hazards depending on site conditions. Compensation and Benefits Compensation commensurate with education and experience. Health benefits available the first of the month after 60 days of full‑time employment. Paid time off, paid holidays, and 401(k). Company culture that promotes teamwork, safety, and career growth. About Us FleetLogix, Inc. is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We promote a workplace that is free of drugs and alcohol. All employment is contingent upon completion of drug and background screenings. #J-18808-Ljbffr