General Manager- LSC

Valencia Hotel Group is driven by people-and inspired by purpose. We are a vibrant and growing collection of boutique hotels where hospitality is more than a profession; it's a passion. Our success is rooted in the strength of our team, and we are proud to cultivate a workplace culture that values respect, creativity, and a shared commitment to delivering extraordinary guest experiences.

Joining Valencia Hotel Group means becoming part of a hospitality family that celebrates individuality, fosters personal and professional growth, and believes in promoting from within. Whether you're just starting your career in hospitality or seeking your next leadership opportunity, we offer a supportive environment where you can thrive, contribute meaningfully, and grow alongside a company that is redefining what it means to serve with heart.

Our team members are the heart of everything we do-creating memorable stays and lasting impressions through thoughtful service and authentic connections. At Valencia Hotel Group, we believe that life is richer when we truly connect-with our guests, with our communities, and with each other.

Discover your future with Valencia Hotel Group-a place where your career can flourish, your ideas are valued, and your potential is limitless.

The General Manager of Lone Star Court , Valencia Hotel Group's first "court-style" boutique hotel concept located at The Domain in Austin, serves as the property's chief culture-builder, operational leader, and financial steward. Lone Star Court blends an authentically Austin, retro-motor-court aesthetic with modern comfort-featuring 123 vintage-inspired rooms, live music by the fire pit, a dipping pool reminiscent of Hill Country swimming holes, and signature dining at The Water Trough.


The General Manager is responsible for delivering an exceptional guest experience rooted in Timeless Hospitality®, cultivating a high-performance culture, driving top-line revenue, safeguarding financial controls, and maintaining the property's unique Texas-inspired brand identity.

Essential Duties & Responsibilities

1. Culture, Leadership & Employee Development

• Build and sustain a positive, empowered, and accountable workplace culture aligned with Valencia Hotel Group values and the Austin personality of Lone Star Court.
• Demonstrate servant leadership that promotes trust, collaboration, and engagement across all departments.
• Oversee consistent onboarding, training, and employee development in partnership with Corporate Training.
• Mentor department leaders and high-potential associates to support internal advancement and succession planning.
• Maintain an inclusive, ethical, and fair work environment aligned with VHG standards.

2. Operational Excellence & Guest Experience

• Lead daily operations to deliver memorable experiences that reflect the hotel's "Americana meets Texas Hill Country" atmosphere.
• Conduct regular property inspections to ensure service execution, employee engagement, maintenance standards, and safety compliance.
• Utilize guest feedback, review platforms, and internal operational audits to drive continuous improvement.
• Ensure compliance with all local, state, and federal laws and hospitality regulations.

3. Financial Leadership & Controls

• Maintain full P&L responsibility, ensuring optimal profitability while retaining the brand's service and experiential standards.
• Implement and oversee financial controls including labor, purchasing, inventory, and loss prevention.
• Lead annual budgeting, forecasting, and capital planning initiatives.
• Analyze financial statements and take timely corrective action to optimize GOP, RevPAR, and flow-through.
• Ensure proper management of payroll, internal audits, and preventative maintenance programs.

4. Revenue Optimization & Market Performance

• Collaborate with Sales, Marketing, and Revenue Management to maximize top-line revenue and strategically position Lone Star Court within the highly competitive Austin hospitality market.
• Capitalize on demand generated by The Domain shopping and entertainment district-one of Austin's busiest mixed-use developments.
• Oversee F&B operations-including The Water Trough restaurant and bar-to ensure brand alignment and profitability.
• Identify partnerships, activations, and community events that reinforce the brand and attract locals and travelers.

5. Brand Stewardship & Community Engagement

• Uphold Lone Star Court's distinctive retro-inspired, Austin-centric design and hospitality ethos across all guest touchpoints.
• Serve as the property ambassador within the Austin community, fostering strong relationships with local businesses, tourism groups, and cultural organizations.
• Participate in Valencia Hotel Group leadership initiatives and contribute to companywide operational excellence.

Qualifications & Requirements

• 7-10+ years of progressive leadership experience in boutique, lifestyle, or full-service hotels.
• Proven success in leading culture, developing teams, and driving operational results.
• Strong financial acumen with demonstrated P&L management.
• Experience enhancing guest satisfaction, service consistency, and operational KPI performance.
• Excellent leadership, communication, collaboration, and conflict-resolution skills.
• Proficiency with Microsoft Office and hospitality platforms (PMS, POS, reporting systems).
• Ability to work flexible hours, including evenings, weekends, and holidays when needed.
• Ability to travel for corporate engagement, training, and special assignments.

Success Measures

• Culture & Leadership: Engagement, turnover, internal growth, leadership effectiveness.
• Financial Performance: GOP, RevPAR, budget adherence, cost controls.
• Guest Experience: Service scores, review sentiment, complaint resolution.
• Operational Excellence: Audit results, safety and regulatory compliance, property condition.

Revenue Growth: Market share, pricing optimization, top-line growth relative to forecast.