FIELD SERVICE MANAGER-CRANES

Job Description

Job Description

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Field Service Manager-Cranes to join our team at our Huber Heights location. The Field Service Manager manages a team of crane technicians and lead crane technicians for a branch, or portion of a branch.

Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Who we are:
Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

What we offer:

A complete benefit package including:

• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Critical Illness and Accident Insurance
• Pet Insurance
• Flexible Spending Account
• Employee Assistance Program
• Interest-free Tool Loans and Tool Insurance
• Uniforms for Technicians
• Subsidies for Safety Boots and Safety Glasses
• Paid Time Off, paid holidays, and more!

Position Responsibilities:

• Manage the day-to-day operations of the crane field service department.
• Lead, supervise, schedule, and support crane technicians.
• Dispatch technicians to customer locations based on priority, technician skill level, geographic location, and equipment requirements.
• Coordinate emergency, scheduled, preventive, and warranty service calls.
• Monitor service requests from initial customer contact through completion and invoicing.
• Communicate with customers regarding equipment issues, repair recommendations, scheduling, and service status.
• Review technician service reports, time records, parts usage, and repair documentation for accuracy and completeness.
• Assist technicians with troubleshooting complex mechanical, hydraulic, electrical, and electronic crane issues.
• Ensure repairs and inspections are performed in accordance with manufacturer specifications, applicable regulations, and company procedures.
• Coordinate parts, tooling, equipment, and other resources required to complete field repairs.
• Monitor technician productivity, utilization, overtime, travel time, and service department performance.
• Review estimates and quotes for field repairs and communicate pricing and scope of work to customers as appropriate.
• Develop and maintain strong relationships with key customers and assist with resolving service-related concerns.
• Participate in hiring, training, performance evaluations, coaching, and disciplinary actions for field service personnel.
• Identify technician training needs and coordinate technical, safety, and manufacturer training.
• Promote a culture of safety and ensure technicians follow all applicable safety policies and procedures. Ensure field service vehicles, tools, equipment, and safety equipment are properly maintained and available for use.
• Stay current on crane technology, manufacturer updates, industry practices, and applicable safety and regulatory requirements.
• Assist with customer site visits, inspections, troubleshooting, and major repair projects when needed.
• Perform other related duties as assigned.

Essential skills and experience:

• At least five years of experience in crane, heavy equipment, or industrial equipment service.
• Prior supervisory or management experience in a field service environment.
• Strong knowledge of crane mechanical, hydraulic, electrical, and electronic systems.
• Working knowledge of crane inspections, maintenance, troubleshooting, and repair practices.
• Ability to read and interpret technical manuals, schematics, service literature, and parts information.
• Management: ability to organize and manage multiple priorities
• Planning: ability to think ahead and plan over a one-to-two year time span
• Excellent interpersonal, presentation, and communication skills.
• Must be able to communicate technically in the products we service.
• Good computer proficiency.
• Valid driver's license with good driving record.
• Commitment to company vision and mission.

Physical demands: Employee is required to frequently sit, stand, walk, talk, listen, and use feet to operate machinery. Employee is required to frequently use hands to finger, handle, or feel objects, tools, or controls, including computer, phone, and other office equipment. Employee must occasionally lift and/or move up to 50 pounds. Occasional climbing, balancing, stooping, kneeling, crouching, and/or crawling to examine equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment is usually moderate; however, while performing the duties of this job, the employee is exposed to noisier shop environments and may be exposed to unusual environments at customer sites. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex (including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.

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