Guest Solutions

Job Description

Job Description

Guest Solutions Associate

Thomasville, GA | $15.00/ Hour

A global furniture manufacturing company is looking for a Guest Solutions Associate that will be the front line of the guest experience. This role is cross-trained on every Guest Solutions function and is expected to handle any guest interaction from first contact through final resolution. Associates take incoming calls, manage customer care issues, process service and warranty claims, coordinate delivery support, handle order management, schedule services, execute save strategies, and provide virtual in-store support via tablet and Teams

Responsibilities

• Handle all incoming guest calls and resolve issues at first contact whenever possible
• Process service and warranty claims from intake through resolution
• Coordinate delivery support including scheduling, tracking, and issue resolution
• Manage post-purchase order tasks: ticket splitting, payments, messaging, and status updates
• Execute save strategies when guests express intent to cancel or return, using authorized tools and offers
• Provide virtual in-store support via tablet and Teams when stores have escalated guests on the sales floor
• Follow up with guests proactively to ensure resolution and satisfaction
• Maintain accurate records in CRM and ticketing systems for every interaction
• Complete and maintain cross-training certifications across all Guest Solutions functions
• Participate in team huddles, coaching sessions, and quality reviews
• Support the store support Teams channel during assigned shifts
• Meet individual KPI targets for CSAT, first-call resolution, saves, and follow-up compliance.

Requirements

• Education: High School diploma or equivalent, required.
• Experience: 1+ year of customer service, call center, or guest-facing experience, required.
• Ability to lift 15 lbs
• Willing to undergo criminal background check
• Clean drug screen

Location: Thomasville, Georgia

Pay Rate : $15.00/ Hour

Schedule: Rotating days and Saturdays, 9:00 am – 6:00 pm

New Hire Solutions is proud to be an Equal Opportunity Employer and Drug Free Workplace.

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