Route Service Representative

Job Description

Job Description

Job Overview:

Pay Range: $20.00hr - $23.00hr

Requirement/Must Have:

• Valid Driver's license with a minimum of 3+ years driving experience.
• Documentation of a Motor Vehicle Record with no more than two moving violation convictions within the previous 36-month period, with none in the most recent 12 months.
• General computer knowledge and experience with handheld scanner equipment preferred.

Responsibilities:

• Responsible for compliance with all processes including timekeeping, attendance, vehicle safety, and OSHA requirements.
• Handle proper tracking, sorting, storing, and transporting of patient specimens and other materials.
• Ensure safe and timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination.
• Operate company vehicle safely while maintaining a valid driver's license and driving record within company guidelines.
• Ensure route is started with proper equipment tools including scanners, carry bags, and prepared coolers.
• Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
• Maintain specimen integrity at all times, utilizing specimen carry bags to transport items by temperature.
• Follow all scan and documentation requirements, including tracking for frozen or irreplaceable items.
• Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
• Keep route information, sequencing, and client notes up to date.
• Properly care for and maintain company equipment including scanners, telephones, and vehicles.
• Document and provide appropriate client satisfaction information to management.
• Maintain professionalism and a service orientation with all stakeholders.

Nice to Have:

• 1+ years of experience in a customer service, logistics, or delivery related job strongly preferred.

Skills:

• Strong customer service skills.
• Strong interpersonal skills.
• Strong problem-solving skills.
• Strong sense of collaboration.
• Strong verbal and written communication skills.
• Strong decision-making skills.
• Customer Focus.
• Integrity.
• Trust.
• Sense of Urgency.
• Approachable.
• Service driven.
• Composure.
• Professionalism.
• Patience.
• Drive for Results.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to travel.
• Ability to use phone and hand held device (PC) extensively.
• Ability to stand for prolonged periods.
• Ability to sit for prolonged periods.
• Ability to walk for prolonged periods.
• Ability to drive for prolonged periods.
• Ability to use fine dexterity with hands and maintain steadiness.
• Ability to lift 25 pounds.
• Ability to lift 40 pounds occasionally.
• Ability to carry 15 pounds for several minutes at a time.
• Ability to see with constant mental visual attention to details and in limited light scenarios.
• Ability to balance.
• Ability to bend and kneel.
• Ability to push and pull.
• Ability to reach and twist.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.