Remodel & Replacement Sales Consultant

Remodel & Replacement Sales Consultant

Sandy Office and Showroom - Sandy, UT 84070; Gilbert Office and Warehouse - Gilbert, AZ 85233

Overview

Position Type Full Time Category Sales

Description

Remodel & Replacement Sales Consultants are responsible for developing and maintaining mutually beneficial relationships with contractors, remodelers, replacement companies, select builders and homeowners. This role is accountable for generating high-volume, profitable sales, increasing market penetration, and delivering exceptional customer experience. Additional responsibilities include special projects and other duties as assigned based on business needs.

Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to:

• Develop and execute an annual business plan that will establish sales goals, activity targets, and account acquisitions strategies.
• Identify, pursue, and secure new business opportunities with, remodel contractors, replacement companies, select builders, homeowners, and other trade professionals to achieve sales objectives.
• Regularly visit permit offices or review permit reports to uncover active new projects and accounts in your area.
• Manage all aspects of customer relationships, including product application, sales, cross departmental support and resolution of customer concerns, while maintaining a high level of customer satisfaction.
• Promote and expand awareness of the Marvin product line and other represented manufacturers while maintaining current knowledge of trends, projects, and developments within the architectural, construction, and remodeling communities.
• Actively represents Mountain West Windows & Doors at company-sponsored events, at professional group invitations to discuss and/or present products, and at consumer home shows to promote Marvin and to build your network and relationships with prospective clients.
• Able to present product demonstrations, accurately read, interpret and take-off blueprints, and use electronic software and systems (OMS, MSOffice, Salesforce, etc.) to quote, sell and order products for remodeling and residential, and assist in providing prompt and on-time delivery.
• Follow up on leads generated by lead reports, referrals, showroom inquiries and outstanding proposals.
• Responsible for providing feedback regularly and upon request, including but not limited to: wins and losses, competitive information, quality alerts as well as periodic special requests.
• Responsible for hosting guests for field visits upon request.
• Promotes and facilitates continuous improvement activities in the department.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands, and work environment characteristics listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Associate's degree, bachelor's degree, technical certification, or an equivalent combination of education and experience preferred.
• Two to four years of sales, customer service, construction-related, or general business experience preferred.
• Prior knowledge of general construction applications and terminology and/or window and door products, applications, and components is preferred.
• Experience reading construction plans, blueprints, and specifications is preferred.

Technical and Computer Skills

• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to learn and effectively utilize company-specific software, Salesforce, quoting tools, and order management platforms.
• Ability to compile, analyze, and interpret information in spreadsheet and reporting formats

Communication Skills

• Excellent verbal and written communication skills.
• Strong customer service and public relations skills.
• Ability to read, interpret, understand, and explain sales processes, product specifications, installation guidelines, and warranty information.
• Ability to effectively present information, gather information from others, and respond appropriately to customers, coworkers, and managers.
• Demonstrated professionalism in phone, email, and in-person communications.

Professional Skills

• Self-motivated, proactive, and results-oriented with the ability to work independently.
• Strong organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Attention to detail and commitment to accuracy.
• Ability to build trust and maintain positive working relationships with customers, coworkers, and managers.
• Professional appearance and demeanor with the ability to positively represent the company in customer-facing interactions.
• Strong problem-solving and conflict-resolution skills.
• Commitment to continuous learning, self-development, and teamwork.

Mathematical Skills

• Ability to perform business-related mathematical calculations involving measurements, percentages, pricing, margins, area calculations, and project estimates.

Licenses and Travel Requirements

• Valid driver's license and acceptable driving record required.
• Ability to travel throughout the assigned territory and attend company meetings, events, and training as required.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle objects, type, or feel, reach with hands and arms, and talk and hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position may require workweeks exceeding forty hours during peak business periods.

Work Environment

This position operates in a combination of office, showroom, customer home, and construction jobsite environments. Regular travel to customer locations, contractor offices, job sites, and company events is required. The noise level is typically moderate.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

Mountain West Windows and Doors is committed to workforce diversity. Post-offer background check, MVR Check and drug screen required. Mountain West Windows and Doors participate in E-Verify.

Mountain West Windows and Doors is an equal opportunity employer committed to an inclusive and harassment-free workplace. Employment is at-will unless otherwise stated in a written agreement signed by authorized company representatives.

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