Regional Director, Clinical Operations

Job Description

Job Description

At Crossbridge Hospice, we believe a role is truly fulfilling when it aligns with your personal values, reflects your interests, leverages your strengths, and supports your professional growth. Our mission—people caring for people—guides everything we do. We are committed to cultivating a workplace where individuals feel empowered to thrive, both personally and professionally.

By thoughtfully matching people with roles that resonate with their purpose and aspirations, we foster a culture rooted in authenticity, innovation, and shared growth. When individuals bring their whole selves to work, remarkable things happen—for our teams, our patients and their families, and the communities we serve.

Our Mission

To provide compassionate, patient-centered hospice care that honors the dignity of every individual; people caring for people.

Culture & Values

Our people are the heartbeat of our mission. At Crossbridge Hospice, we recognize your unique talents, nurture your growth, and celebrate your compassion. Together, we’re building a community that leads with integrity and serves with heart.

• Clinician-led teams built on compassion and respect
• A supportive environment where every voice matters
• Commitment to dignity for patients, families, and staff
• Integrity and empathy at the core of all we do

Why You’ll Love Working With Us:

• Competitive compensation
• Health, Dental, Vision, Disability & Life Insurance
• 401(k) Retirement Plan
• Tuition Reimbursement
• Professional Licensing & Certification Renewal Reimbursement
• Paid Time Off + Paid Holidays + Floating Holidays
• Mileage Reimbursement
• Supportive Team Environment
• Mission-driven leadership that values your voice and expertise
• Opportunities to grow
• Do meaningful work that impacts patients and families every day

How you will contribute:

The Administrator is a qualified leader appointed by the Board of Directors (Governing Body) to oversee, direct, and coordinate all Agency operations in compliance with state and federal regulations. This role carries ultimate responsibility for the administration, management, and quality of hospice services.

Success in this role requires compassion, strong operational and clinical judgment, excellent communication skills, and the ability to lead teams through sensitive and deeply meaningful experiences.

How you will make an impact:

• Hire, develop, and support staff
• Ensure regulatory compliance and staff education
• Oversee reporting, documentation, budgeting, and program evaluations
• Coordinate IDG, QAPI, and Governing Body meetings
• Maintain a safe, well‑run office environment
• Support growth strategy, staffing needs, and community outreach
• Review performance metrics for CMS and internal standards
• Manage volunteers and oversee onboarding
• Ensure accurate public materials and quality patient experience

The Experience and Skills You’ll Bring

• Associate’s degree in healthcare, business, marketing, or related field
• 2+ years of supervisory or management experience in hospice, home health, or healthcare
• Valid driver’s license and clean driving record
• Strong communication, leadership, and analytical skills
• Proficiency with Microsoft Office and EMR systems
• Regulatory‑compliant work history and background requirements

Preferred Knowledge, Skills and Experience:

• Bachelor’s degree in healthcare administration, Business Administration, Marketing or related field
• Certified Hospice and Palliative Nursing
• Experience in HomeCare HomeBase