Program Director - Clinical Services

Job Description

Job Description

Join a Growing Program Where Your Leadership Matters

Are you an administrative leader who thrives on building efficient systems, supporting team members, and making a direct impact on families?

Join our growing autism and outpatient programs in Southeast Michigan! We prioritize an employee-focused environment where team members feel valued and supported.

We are seeking a Program Director to serve as our operational anchor. You will oversee daily administrative functions, scheduling, and staff supervision—allowing our clinical team to focus entirely on high-quality client care.

Key Responsibilities:

• Administrative Oversight: Manage daily clinical operations, streamline workflows, and provide cross-functional support for both the autism and outpatient programs as needed.
• Staff Leadership & Supervision: Supervise support staff, track productivity/attendance, and manage recruitment, onboarding, and administrative workforce planning.
• Scheduling & Authorization Management: Oversee client/staff schedules to maximize coverage, track insurance authorizations, and resolve scheduling conflicts.
• Billing & Revenue Cycle: Working with the operations manager, monitor claims accuracy, manage authorization workflows, and partner with billing staff and payers to resolve issues.
• Family Engagement: Guide families through intake/onboarding and serve as the main point of contact for administrative, billing, and scheduling inquiries.

Qualifications & Requirements:

• Education: Bachelor’s degree in Healthcare Administration, Business, Psychology, or a related field required (Master’s preferred).
• Experience: 3+ years of administrative management experience in healthcare, behavioral health, or autism services.
• Technical Proficiency: Experience with EMR and practice management software.
• Core Skills: Strong background in staff supervision, revenue cycle/authorizations, scheduling optimization, operational efficiency, and empathetic family communication.

What We Offer:

• Meaningful leadership role in an expanding, employee-centered program.
• A supportive, collaborative culture free from rigid corporate bureaucracy.
• Medical and prescription coverage.
• 2 weeks PTO after 3 months of employment.
• All major holidays including Christmas Eve paid.
• 401 K with up to a 4% match after 6 months of employment.

How to Apply

Please submit your resume and a brief cover letter detailing your administrative leadership and healthcare management background to: View email address on ziprecruiter.com