Real-Time Workforce Analyst - Customer Service Metrics
Harris County Toll Road Authority
Harris County Toll Road Authority in Houston is seeking a Workforce Analyst to monitor real-time adherence, generate reports, and support staffing decisions to meet operational metrics. The role involves maintaining WFM systems, producing regular analytics, and assisting in staff training as needed. This full-time position focuses on data-driven decision making, scheduling optimization, and collaboration with customer service teams to ensure efficient performance. #J-18808-Ljbffr Harris County Toll Road Authority
Vacancy posted 2 days ago
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