Information Technology Support Specialist
$25 - $30 per hourAtlantic Group
Overview
This range is provided by Atlantic Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$25.00/hr - $30.00/hr
IT Service Delivery Specialist
We’re seeking an IT Service Delivery Specialist to join our North America IT team. This hands-on role supports daily IT operations and provides Tier 1 & 2 technical support to both local and remote users across the organization. You’ll troubleshoot hardware, software, network, and mobile issues, while helping improve IT processes, tools, and the overall end-user experience.
Responsibilities
- Provide responsive technical support (Windows, Mac, iOS, Android, applications, and networks)
- Diagnose, resolve, and document issues in ServiceNow; escalate when needed
- Manage provisioning/deprovisioning of user accounts, hardware, and application access
- Maintain IT compliance and security best practices
- Collaborate with IT, cybersecurity, and business teams to drive improvements
- Contribute to knowledge base articles and process documentation
Qualifications
- 1+ years of Service Desk / IT support experience
- Strong troubleshooting skills across Windows, Mac, and mobile devices
- Familiarity with endpoint management tools (SCCM, AirWatch, Intune, etc.)
- Experience with wired and wireless networks
- Excellent communication and organizational skills
- ITIL, ServiceNow, or other IT certifications a plus
Benefits
- Medical insurance
- Vision insurance
Vacancy posted 2 days ago
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