Information Technology Support Specialist

Overview This range is provided by Atlantic Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $25.00/hr - $30.00/hr IT Service Delivery Specialist We’re seeking an IT Service Delivery Specialist to join our North America IT team. This hands-on role supports daily IT operations and provides Tier 1 & 2 technical support to both local and remote users across the organization. You’ll troubleshoot hardware, software, network, and mobile issues, while helping improve IT processes, tools, and the overall end-user experience. Responsibilities Provide responsive technical support (Windows, Mac, iOS, Android, applications, and networks) Diagnose, resolve, and document issues in ServiceNow; escalate when needed Manage provisioning/deprovisioning of user accounts, hardware, and application access Maintain IT compliance and security best practices Collaborate with IT, cybersecurity, and business teams to drive improvements Contribute to knowledge base articles and process documentation Qualifications 1+ years of Service Desk / IT support experience Strong troubleshooting skills across Windows, Mac, and mobile devices Familiarity with endpoint management tools (SCCM, AirWatch, Intune, etc.) Experience with wired and wireless networks Excellent communication and organizational skills ITIL, ServiceNow, or other IT certifications a plus Benefits Medical insurance Vision insurance #J-18808-Ljbffr