SENIOR SALESFORCE BUSINESS ANALYST , CONTRACTUAL IT Systems Technical Specialist

Introduction The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $46 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. Introduction The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $46 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.

GRADE

21

LOCATION OF POSITION

Baltimore City or Hybrid (between office and telework)

POSITION DUTIES

The Maryland Insurance Administration (MIA) is seeking a highly skilled and strategic candidate to fill a contractual Senior Salesforce Business Analyst position. This position will collaborate with cross-functional teams to elicit requirements, design scalable processes, and maximize the agency’s Salesforce investment. As a senior member of the team, the Business Analyst will not just gather requirements but they will challenge the status quo, drive digital transformation, and ensure that the MIA’s Salesforce ecosystem aligns perfectly with our long‑term business goals. Key Responsibilities Include Requirements Elicitation & Analysis: Lead workshops and interviews with stakeholders to uncover true business needs. Translate complex business requirements into clean, actionable user stories and technical specifications. Process Optimization: Map current‑state workflows and design future‑state processes within Salesforce to eliminate friction and improve operational efficiency. Solution Design: Collaborate closely with Salesforce Admins, Developers, and Architects to design scalable solutions that leverage out‑of‑the‑box Salesforce functionality before resorting to custom code. Data Governance & Analytics: Define data requirements, ensure data integrity across systems, and build advanced reports and dashboards to provide actionable insights for leadership. Testing & Deployment: Own the User Acceptance Testing (UAT) process, including creating test scripts, coordinating with business users, and ensuring deliverables meet acceptance criteria. Change Management & Training: Drive platform adoption by developing training materials, conducting enablement sessions for internal and external stakeholders, and communicating system updates to users. Minimum Qualifications Experience: Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software. Notes Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology‑related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year‑for‑year basis for a high school education. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology‑related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year‑for‑year basis for the required experience. Desired Or Preferred Qualifications Salesforce Certified Business Analyst Salesforce Certified Administrator PMI-PBA or CBAP certification is a plus Scrum Master or Project Manager experience Production support experience Ability to support priorities beyond Salesforce related projects Experience with Box document management system

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

Benefits Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits. Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year. #J-18808-Ljbffr State of Maryland