RMA Coordinator

Overview Jobot Consulting is hosting the position of RMA Coordinator. Location: Sunnyvale, CA (On-site, with occasional CM site visits). Schedule: Monday through Friday, standard daytime hours. Type: Long-term contract with strong potential for permanent hire. Compensation: $40 – $50/hour. This role focuses on operations coordination for the end-to-end return merchandise authorization process of hardware products. Salary: $40 - $50 per hour Why join us? Premier medical, dental, vision, and life insurance; 401(k) plan; inclusive, flexible work environment; daily catered meals, healthy snacks, and family-friendly events; opportunity to work with cutting-edge AI hardware and engineering teams. Responsibilities Receive, review, and process RMA requests for defective, damaged, or incorrect shipments. Coordinate with contract manufacturers and internal teams to issue RMA numbers and return instructions. Track returned units from receipt through inspection, disposition, and closure. Partner with warehouse and receiving teams to verify incoming returns against authorization records. Work closely with Quality and Engineering to determine root cause and appropriate disposition (repair, replace, credit, or scrap). Maintain accurate RMA data and case tracking within ERP and CRM systems (NetSuite preferred). Generate replacement orders and repair work orders as needed. Review quotes and associated costs for accuracy and coordinate with finance on cost tracking. Communicate status updates and timelines to customers and internal stakeholders. Monitor aging RMAs and drive timely resolution of open cases. Produce reporting on return volume, trends, failure modes, and turnaround times. Identify recurring issues and support continuous improvement initiatives within the RMA process. Ensure compliance with warranty terms, company policies, and logistics requirements. Support engineering teams with coordination of returned or decommissioned systems as needed. Qualifications 2+ years of experience in RMA coordination, order management, customer operations, or supply chain/logistics. Experience working with ERP or CRM systems (NetSuite strongly preferred). Proficiency in Microsoft Excel, including pivot tables and data tracking. Strong written and verbal communication skills. High attention to detail with the ability to manage multiple cases simultaneously. Customer-focused mindset with strong follow-through and organizational skills. Ability to work cross-functionally with warehouse, engineering, quality, and operations teams. Preferred Qualifications Experience in hardware, electronics, semiconductor, or technical product environments. Familiar with reverse logistics, warranty processes, or depot repair workflows. Exposure to shipping logistics, returns processing, or inventory coordination. Experience with Jira or similar tracking tools. Background in process improvement, Lean, or Six Sigma methodologies. Environment On-site operations environment with regular collaboration across warehouse, engineering, and operations teams. Occasional coordination with contract manufacturers and potential local site visits. Fast-paced, detail-driven role with a strong focus on accuracy and turnaround time. Applying If this sounds like a great fit, please apply online or reach out directly to Jennifer at Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you submit is subject to Jobot's Privacy Policy and related notices, including Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot and/or its agents and contracted partners. Message and data rates may apply. You can access our privacy policy here: jobot.com/privacy-policy #J-18808-Ljbffr Australia-Employment