MARC (Monitoring, Analysis, Response, and Communication) Technician

As part of the Operations Support & Readiness team, you will work with highly motivated engineers, experts, and innovators in the data center industry. The Monitoring, Analysis, Response, and Communication (MARC) Technician will have a direct impact on the overall customer experience. The MARC Technician will have the ability to assist in monitoring critical events, coordinating incident communications, supporting operational response activities, managing multiple projects and daily responsibilities, and meeting demanding timelines. The MARC Technician will help develop and execute plans to establish and complete department goals. The MARC Technician will be responsible for the continuous remote monitoring of site conditions and triaging incoming alarms and incident alerts to establish a standardized response to critical issues across the portfolio. This role will also require the technician to assist the MARC team and Management in providing both reactive and proactive support to operational facilities teams across the CyrusOne portfolio. The role has a direct impact on site operations, productivity, customer communications, and overall operational success. Responsibilities Assist in the strategic direction for operational monitoring, incident response, and communication processes. Ensure all safety procedures are followed and assist in the development of training programs to increase team capabilities. Be part of a 24/7/365 team responsible for monitoring site conditions and supporting incident response and management. The MARC Technicians will support the operational aspects of the incident management process in a way that protects, maintains, and improves the value of the data center portfolio. Assist in site incident investigations by utilizing structured problem-solving methodologies to identify root causes of failures. Demonstrate the ability to self-start, be responsive, and be creative when identifying solutions. Identify opportunities to improve quality, customer service, operational effectiveness, and cost performance while assisting with the execution of approved plans. Assist in the creation of reports, incident summaries, dashboards, and presentations for senior management. Assist Management in ensuring optimal rollout and training of standard tools, processes, and systems. Support utilization of monitoring platforms, alarm management systems, and operational reporting and trend analysis tools. Develop and maintain strong working relationships across all levels of the organization while serving as a trusted partner to operational teams. Manage multiple project deliverables, requirements, and complex operational situations. Ability to prioritize workload and manage resources under pressure during critical incidents. Assist in MARC-led Root Cause Analysis (RCA) activities, incident reviews, and corrective action tracking. Qualifications Three to five (3-5) years of data center, operations center, incident management, or related experience preferred. Proven track record of cultivating strong relationships with internal stakeholders, vendors, and customers. Excellent communication, teamwork, organizational, and problem-solving skills. Proficient with Microsoft Office Suite and operational management software. Demonstrated understanding of engineering documentation, alarm monitoring systems, electrical diagrams, and standard operating procedures. Multilingual skills are a plus. Education / Certifications High School diploma required. Bachelor's degree in Electrical Engineering, Mechanical Engineering, Operations Management, Communications, or a related field preferred. Work Environment Fast-paced operational environment. 12-hour shifts, 7 PM to 7 AM or 7 AM to 7 PM 3 days one week 4 days the next week CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here. CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email View email address on click.appcast.io or call: View phone number on click.appcast.io. We will make a determination on your request for reasonable accommodation on a case-by-case basis. CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success. CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, and disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information. As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. #J-18808-Ljbffr CyrusOne