Residential Portfolio Manager

Job Description

Job Description

Location: Madison, Wisconsin

Schedule: Full-time, primarily on-site, with local travel

Salary: $50,000–$60,000 annually, based on experience

A Madison-based property management company is seeking an organized, responsive, and highly accountable Residential Portfolio Manager to oversee a portfolio of residential properties.

This Property Manager role requires strong operational judgment, disciplined follow-through, and the ability to coordinate leasing, maintenance, vendors, residents, and property owners. The successful candidate takes ownership of the entire property and resident experience, escalates problems before they become failures, and follows commitments through completion.

Key Responsibilities

• Manage daily operations for an assigned residential portfolio.
• Coordinate leasing, renewals, room and unit assignments, transfers, and move-ins.
• Ensure leases, rent charges, concessions, deposits, and resident records are accurate.
• Plan and oversee property turns and move-in readiness.
• Inspect units and common areas and proactively identify property needs.
• Coordinate maintenance personnel and outside vendors, tracking work through completion.
• Maintain effective key, access-control, and security procedures.
• Respond promptly and professionally to resident concerns.
• Communicate with residents, parents, owners, vendors, and internal departments.
• Monitor occupancy, delinquency, leasing activity, expenses, and property performance.
• Maintain accurate documentation in the property-management system.
• Escalate risks, delays, and resource constraints before they affect residents or operations.
• Participate in occasional evening or weekend responsibilities during peak periods and emergencies.

Qualifications

• Property management, residential operations, hospitality, or comparable management experience.
• Experience with student housing, group living, hospitality, or high-turnover residential operations is strongly preferred.
• Demonstrated ability to manage competing priorities and meet deadlines without constant supervision.
• Strong organization, documentation, communication, and problem-solving skills.
• Ability to coordinate vendors and team members and hold responsibilities accountable through completion.
• Ability to handle resident concerns and difficult situations calmly and professionally.
• Experience with Entrata or another property-management platform preferred.
• Proficiency with Microsoft Office.
• Valid driver’s license and reliable transportation.
• Wisconsin real estate license preferred or willingness to obtain one if required.

What Success Looks Like

• Properties and units are ready before residents arrive.
• Lease records accurately reflect room assignments, occupancy, and financial terms.
• Keys and access credentials are secure, documented, and tested.
• Maintenance and vendor issues are escalated and resolved promptly.
• Residents receive clear instructions and consistent communication.
• Commitments are documented, tracked, and completed.
• Leadership is informed of risks before they become operational failures.

Compensation and Benefits

• Annual salary of $50,000–$60,000, based on experience
• Commission $100/lease for renewal and new lease
• Health, dental, and vision insurance
• 401(k) with company match
• Paid holidays and paid time off
• Professional development opportunities

We are an equal opportunity employer. Employment decisions are based on qualifications, performance, and business needs without regard to any legally protected status.

Benefits:

• Paid time off
• 401(k) with company matching
• Health insurance
• Dental insurance
• Flexible spending account
• Health savings account
• Life insurance
• Vision insurance

Work Location: In person