Family Support Services Program Manager

Overview The Sales Support Specialist is an exciting opportunity for individuals to join a dynamic team in a company that’s transforming the life insurance business with customer solutions like our innovative wellness program, Vitality, that supports our mission to make life insurance easier to buy and fun to own. Incumbents will gain life insurance knowledge and technical expertise and be part of a team that is critical in supporting the insurance pre‑sale process and helping the overall Sales & Distribution team achieve strategic priorities, initiatives, and sales goals. This role will focus on a variety of topics relating to the life insurance sales process, including product information, case design, illustrations, outbound and inbound communications, the new business and underwriting process, and various tools and resources. Key Responsibilities This role will focus on a variety of topics relating to the life insurance sales process, including product information, case design, illustrations, outbound and inbound communications, the new business and underwriting process, and various tools and resources. Qualifications Driven individuals eager to impact the sales process Team players that enjoy working together on solutions that will impact our producers and customers’ lives Willingness to learn and commit to study to achieve the necessary licenses Eager learners who want to join us in transforming the life insurance industry Excited colleagues that make working together fun and productive Passion for the value we provide to our producers and customers Customer‑centric mentality Excellent phone demeanor, strong sales acumen, and customer service skills Ability to problem‑solve and be flexible Knowledge of financial services is a plus License Requirements FINRA SIE, Series 6, 63, and State Insurance Licenses (preferred). Must acquire licenses within 4 months of hire and pass at least one FINRA exam within the first 10 weeks of hire. These licenses are a requirement of the role and must be acquired in the outlined timeframes to remain in the Sales Support Specialist role. What Else Does This Role Offer? FINRA and State Insurance license exam study materials Reimbursement of any fees associated with the State Insurance Licenses or license renewals Resources for any continuing education requirements associated Opportunities to develop a wide breadth of industry knowledge and technical expertise Opportunity to obtain industry designations such as CLU or ChFC Exposure to numerous internal teams supporting the life insurance pre‑ and post‑sale process Opportunity to work in a collaborative, large team environment Promotion opportunities within the Team and the company When You Join Our Team We’ll empower you to learn and grow the career you want We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words As part of our global team, we’ll support you in shaping the future you want to see About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our website. Equal Opportunity Employer Manulife/John Hancock embraces diversity and is committed to fair recruitment, retention, advancement and compensation. We administer all practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability or any other protected ground. We prioritize removing barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner consistent with applicable laws and policies. To request a reasonable accommodation in the application process, contact our HR department. Operating Location Boston, Massachusetts Working Arrangement Hybrid Salary Range $61,875.00 - $103,125.00 per year Benefits Eligible employees have a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer various retirement savings plans (including pension, 401(k), and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, 40 hours of sick time (or more where required by law), and the full range of statutory leaves of absence. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography, and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. #J-18808-Ljbffr