Service Coordinator

Job Description

The Service Coordinator is primarily responsible to promote the belief in the cooperative principles and to assist in creating a strong community that adheres to CSI Support & Development policies and federal, state, and local laws. This is accomplished by providing continuous education to empower all members to participate in the management of their cooperative while maintaining a positive and respectful attitude.

The Service Coordinator will be responsible for overseeing and providing service coordination and case management for members of CSI Support & Development Co-ops. The Service Coordinator’s mission is to empower the members to age in place and enhance the ability for members to remain living independently in the co-op.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Assist and educate members and families of the services which may be necessary to maintain an independent lifestyle, while avoiding the creation of unhealthy boundaries

• Educates members, families and staff on available community resources;

• Assists members in building informal support networks among themselves and with family members and friends in their community;

• Acts as a liaison between community agencies, services providers and residents;

• Encourages members to be proactive in meeting their social, psychological and physical needs:

• Facilities meeting of needs when necessary, but avoids the creation of unhealthy dependence;

• Uses the least restrictive intervention necessary to alleviate a problem situation;

• Works collaboratively with the members, Council, co-op liaison and other committees of the co-op

• Completes psychosocial assessments for members on a voluntary basis to help identify member's needs;

• Establishes relationships with local service providers who are currently providing or could provide services to members, and monitors the quality and effectiveness of their service delivery;

• Plans and implements educational and group programs;

• Participates in regular training and evaluation of program outcomes;

• Maintains a directory of community services and makes it available to members, families and management;

• Maintains individual files on members and documents contact with members, providers and families/friends;

• Completes reports and provides copies to appropriate parties in an accurate and timely manner

• Adhere to company policies, safety regulations, and OSHA requirements.

• Performs other related duties as assigned.

Competencies

• Engage Diversity and Difference in Practice: Apply and communicate understanding of the importance of diversity and difference in shaping life experiences in practice at the micro, mezzo, and macro levels. Present themselves as learners and engage clients and constituencies as experts of their own experiences. Apply self-awareness and self-regulation to manage the influence of personal biases and values in working with diverse clients and constituencies. Use inclusive strategies that carefully consider carefully considers the context of individuals, families, groups, organizations, and/or communities and challenge common assumptions, solicit ideas, and gain inspiration from clients and other relevant stakeholders.

• Demonstrate Ethical and Professional Behavior: Make ethical decisions by applying the standards of the NASW Code of Ethics, relevant laws and regulations, models for ethical decision-making, ethical conduct of research, and additional codes of ethics as appropriate to context. Use reflection and self-regulation to manage personal values and maintain professionalism in practice situations. Demonstrate professional demeanor in behavior; appearance; and oral, written, and electronic communication. Use technology ethically and appropriately to facilitate practice outcomes. Use supervision and consultation to guide professional judgment and behavior. Infuse social work principles and interactions with clients and other relevant stakeholders.

• Engage with Individuals, Families, Groups, Organizations, and Communities: Apply knowledge of human behavior and the social environment, person-in environment, and other multidisciplinary theoretical frameworks to engage with clients and constituencies. Use empathy, reflection, and interpersonal skills to effectively engage diverse clients and constituencies. Demonstrate high quality, evidence-informed engagement skills to address complex systems related to client or community needs in different field of practice

• Intervene with Individuals, Families, Groups, Organizations, and Communities: Critically choose and implement interventions to achieve practice goals and enhance capacities of clients and constituencies. Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies. Use inter-professional collaboration as appropriate to achieve beneficial practice outcomes. Negotiate, mediate, and advocate with and on behalf of diverse clients and constituencies. Facilitate effective transitions and endings that advance mutually agreed-on goals. Demonstrate high quality, evidence-informed intervention skills to address complex systems related to client or community needs in different field of practice.

• Evaluate Practice with Individuals, Families, Groups, Organizations, and Communities: Select and use appropriate methods for evaluation of outcomes. Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in the evaluation of outcomes. Critically analyze, monitor, and evaluate intervention and program processes and outcomes. Apply evaluation findings to improve practice effectiveness at the micro, mezzo, and macro levels. Demonstrate evaluation skills to monitor complex systems related to client or community needs in different field of practice.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Work environmentService Coordinators generally work in an office environment.

Physical demands

This position requires sitting at a desk for extended periods of time and significant amount of time on the phone.

• Must be able to push/pull/lift up to 30 pounds.

Travel requiredN/A

Required education and experience

• Associate’s degree in Social Work or related field required

• 1-3+ years of experience working with older adults in a community-based setting required

• Must have knowledge of senior community and area resources

• Good oral, and computer skills required; must be proficient in Microsoft Office Products

• Ability to work independently

• Excellent time management

• Experience working with older adults in a community-based setting, knowledge of senior community and area resources

• Must access apartments in various conditions on a regular basis

• Diligence for quality work

• Ownership of assigned tasks

• Respect, passion, and commitment for working with seniors

Work authorization/security clearance requirementsDepartment of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.

Affirmative Action/EEO statement CSI is an Equal Opportunity Employer