Patient Services Coordinator

GENERAL SUMMARY/ OVERVIEW STATEMENT:


The Patient Services Coordinator II,
under general supervision of the Practice Manager provides administrative
support to health care providers in a high-volume ambulatory setting,
functioning as the primary interface between the patient and providers within the
Heart Failure and Transplant Service. The emphasis is placed on the ability to organize
priorities, complete tasks, manage confidential patient information, and
enhance the quality of service to patients.

PRINCIPAL DUTIES AND RESPONSIBILITIES:


Performs all duties that are the responsibility of a
Patient Service Coordinator I
Provides support and information to providers to
problem solve and manage complex administrative patient issues
Performs the daily management of Epic In Basket with
respect to patient scheduling and staff messages to members of the
clinical team.
Understands HMO, Managed Care, and other Third Party
Insurers. Functions as a resource for patients around managed care plans,
insurance and referral issues, with an ability to perform electronic
insurance verification. Obtains
prior authorizations for procedures as needed.
Understands financial services and self-pay resources
nd provides patients with information as needed.
Triages and manages more complex telephone calls,
utilizing courteous customer service skills.
Maintains confidentiality and privacy, which is
consistent with HIPAA guidelines.
Completely performs and is a resource to other team
members in all revenue enhancement activities, including but not limited
to registration verification, co-payment collection, cash management,
encounter form reconcilement, etc.
Schedules patient appointments. Coordinates the scheduling of diagnostic
testing.
Coordinates and tracks referral appointments and
visits.
Provides cross coverage for other Practice staff
members for absences, vacations, etc. and during variations in workflow,
s needed.
Assists with training and orientation of new staff,
where applicable.
Performs all other related tasks which would facilitate
the flow of patients through the practice, or which would enhance the
quality of service to patients.
Works on special projects as directed.

QUALIFICATIONS:


High School
Diploma or GED required; Associate's
Degree in Business/Secretarial Science or Secretarial Certificate Program
desirable
3 years secretarial experience or equivalent in a
medical or health care related setting preferred

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:


Good command of
the English language, including medical terminology
Excellent
interpersonal and verbal/written communication skills
Exceptional
organizational skills, flexibility to manage multiple tasks and accurate
ttention to detail
Ability to work
independently and within a team environment
Ability to solve
problems and resolve complex issues on behalf of providers and patients
Ability to
function as a role model and provide administrative guidance to others
Knowledge of
computer applications necessary to function in administrative role


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