Patient Service Coordinator

What You'll DoSubmit, monitor, and follow up on prior authorization requests for laboratory testing, imaging, medications, and specialist referrals to ensure timely approvals.Coordinate laboratory orders for patients nationwide, confirming appropriate testing, verifying insurance coverage when applicable, and ensuring orders are routed to the correct facilities.Schedule and manage patient appointments, including new patient consultations, follow-up visits with our physician and nurse practitioner, and health coaching sessions.Maintain accurate patient records within our Canvas electronic health record (EHR), update documentation, manage secure patient messaging, and coordinate communication with the clinical team.Deliver a white glove patient experience by communicating with professionalism, warmth, empathy, and responsiveness. For many patients, you will be their primary point of contact, and every interaction matters.Monitor patient workflows proactively, identifying delays or gaps in care such as missing lab results, pending authorizations, or scheduling issues before they become problems.Support day-to-day administrative operations to ensure an efficient and exceptional patient experience.What We're Looking ForRequired QualificationsMinimum of 2 years of experience in a medical office, healthcare practice, or medical administrative role.Prior authorization experience is strongly preferred.Experience working in a telemedicine or virtual healthcare practice.Experience using electronic health record (EHR) systems. Experience with Canvas is a plus but not required.Excellent organizational skills with exceptional attention to detail.Strong written and verbal communication skills with the ability to provide compassionate, white glove customer service to patients, insurance representatives, and clinical staff.Self-motivated, dependable, and able to manage responsibilities independently in a fully remote environment.Comfortable multitasking while maintaining accuracy and professionalism.Preferred QualificationsExperience with Spruce secure messaging.Knowledge of insurance verification, benefits coordination, and prior authorization workflows.Experience in cardiology, metabolic health, functional medicine, or preventive medicine.Enjoys working in a collaborative, fast-paced startup environment where flexibility and teamwork are valued.Schedule & CompensationFull-time (40 hours per week)Monday through FridayAvailability to work evenings as needed, with shifts extending up to 7:00 PMFully remote positionReliable high-speed internet and a dedicated, quiet workspace are required.
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