Team Support Specialist Customer Sales & Service

Full-time Department: Customer Service Legal Entity: Sixt Rent a Car, LLC. Job Description As a Team Support Specialist at SIXT, you will play a key role in driving performance, service quality, and team engagement within our Customer Experience operations. Acting as a frontline leader, you will support and develop a team of contact center agents while ensuring a high standard of customer service, operational efficiency, and compliance with company standards. This role is ideal for professionals who thrive in a fast-paced environment, enjoy coaching and developing others, and are passionate about delivering exceptional customer experiences while driving team performance. YOUR ROLE AT SIXT You lead, coach, and motivate a team of contact center agents, ensuring high performance and a strong customer-first mindset. You monitor and manage team KPIs (call handling time, first call resolution, quality scores, customer satisfaction) to drive performance and accountability. You provide real‑time support to agents on escalated or complex customer interactions, ensuring effective resolution. You conduct regular one‑on‑ones, performance evaluations, and team meetings to support development and engagement. You ensure adherence to scripts, protocols, compliance standards, and company policies. You identify training needs and coordinate coaching and development initiatives to improve team capability. YOUR SKILLS MATTER Education & Experience – You hold an Associate’s degree or bring 3–5 years of experience handling high‑visibility customer issues, preferably in a call center or customer operations environment. Leadership & Collaboration – You are a strong team leader who can motivate, coach, and collaborate effectively across global teams and stakeholders. Organization & Time Management – You are highly organized and able to prioritize effectively in a fast‑paced, high‑volume environment. Decision‑Making – You demonstrate strong judgment and problem‑solving skills in complex or escalated situations. Communication – You communicate clearly and professionally, both written and verbally, and can confidently engage with all levels of leadership, including executive stakeholders. WHAT WE OFFER Comprehensive Benefits Package – Enjoy medical, dental, vision, life insurance, and a 401(k) retirement plan, along with additional coverage options such as critical illness and pet insurance. Paid Time Off – Vacation, sick leave, floating holidays, and a strong focus on work‑life balance. Bonus Plan – Take advantage of performance‑based incentives tied to individual and team success. Career Growth Opportunities – Develop your career within a growing, global organization with advancement potential. Hybrid Work Format – First 90 days fully onsite for onboarding and training, followed by a flexible 4/1 hybrid schedule (4 days onsite, 1 day remote). Employee Rental Discounts – Access exclusive rental rates for you, your friends, and your family. Additional Perks – Work in a modern office environment (e.g., Downtown Tulsa), with free parking and opportunities for professional development. #J-18808-Ljbffr Sixt-US