Service Technician Apprentice

Technician Apprentice

OVERVIEW: The Technician Apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service and parts departments.

KEY TASKS:

• Detailing: gain familiarity of products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
• Yard Team: gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
• Rigging : gain exposure to new product assembly procedures, Boat builders rigging requirements and MarineMax rigging SSO's.
• Service: Perform light duty tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs as directed by technician, advisor or service management.
• Service Advisor: gain critical knowledge of customer service, work order management, time card entry, importance of documentation, and working knowledge of service scheduler and SSO
• Parts Department: exposure to all aspects of departmental operations to include over the counter and work order sales processes, parts ordering and inventory maintenance.
• Sales: gain a general overview of the processes associated with the sales and delivery of new boats.
• Interface on daily basis with lead technician and riggers to ensure proper acclimation to role.
• Set up and participate in boat shows and other off-site promotional events
• Maintain a professional and clean personal appearance and workspace for customer viewing.
• Other duties as assigned

KEY RESULT AREAS:

• Internal/external customer satisfaction/FANS.
• Timely and accurate completion of work.
• Maintain prescribed production and accuracy standards.
• Successful completion of fork truck training.

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