Customer Billing Representative I

Customer Billing Representative I

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

The Customer Billing Representative I ensures billing accuracy, supports customer inquiries, and helps maintain the integrity of critical financial and customer information. The ideal candidate demonstrates strong problem-solving skills, ownership of their work, analytical capabilities, and a commitment to excellent customer service while collaborating with internal teams and external partners.

What you'll be working on…

• Process customer transactions including billing, invoicing, initiating meter/service orders, updating customer records, and performing all related functions within the Customer Information & Billing System (SAP).
• Analyze and resolve Business Process Exception Management (BPEM) cases while meeting established accuracy, timeliness, and performance metrics.
• Identify, research, and resolve issues related to balancing accounts receivable and credit balances.
• Provide timely, clear, and professional communication to internal and external customers, demonstrating a strong understanding of customer needs and delivering exceptional service.
• Maintain a strong focus on data integrity, safety awareness, and security protocols while handling sensitive information.
• Remain current on rate changes, tariff adjustments, and applicable Chesapeake Utilities or Public Service Commission (PSC) regulations.
• Demonstrate analytical thinking by identifying root causes of billing exceptions and recommending solutions.
• Proactively seek opportunities to improve processes and procedures that enhance accuracy, efficiency, and productivity.
• Participate in and support process improvement initiatives and assist in implementing operational changes.
• Collaborate effectively with other departments, fostering positive working relationships across the organization.
• Perform additional duties as assigned.

Who you are…

• Understanding of basic accounting principles, including debits and credits.
• Knowledge of customer service, utility billing processes, and financial/accounting workflows.
• Strong organizational, interpersonal, mathematical, analytical, and problem-solving skills to manage a variety of responsibilities.
• Maintain flexibility and attention to detail while managing multiple tasks simultaneously.
• Serve as a dependable team player who supports colleagues and contributes to special projects or assignments when needed.
• Adapt to new technologies, equipment, and software updates with a willingness to learn continuously.
• Process customer requests received through mail—such as address changes, budget billing enrollments, and other account updates.
• Demonstrate initiative, self motivation, critical thinking, and the ability to work independently with minimal daily oversight.
• Exhibit a sense of ownership and accountability in all aspects of assigned work.
• Minimum two (2) years of Front Office or Back Office experience.
• Prior utility billing and SAP/S4 Hana experience required.

Benefits/what's in it for you?

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive, and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email View email address on click.appcast.io.

Qualifications

Education: High School or better. Associates or better preferred.

Experience: At least two (2) years of Front Office/Back Office experience. Prior utility billing experience preferred.

Licenses & Certifications: Driver's License. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.