Commercial Service Technician

Position Summary Under minimum supervision, performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Branch Manager. Location Location Name : South Florida Service Experts Location Address : 1400 Northpint Pkway Ste. 20 West Palm Beach, FL 33407 General Information Position Title : Service Technician (Commercial) | Reports To : Field Supervisor or Branch Manager | Status : Full-time, Regular position | Category : Technician Why You Should Join Join the team of experts and realize your true potential. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Perks And Benefits Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position) Our Top Technicians earn over $100,000 Generous PTO provided 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays) 25 paid days off after your 2nd year of employment No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round Advancement and career-growth opportunities across the U.S. Company-sponsored Medical, Dental, and Vision Insurance programs Company-provided smart phone, tablet, uniform plan, and tool replacement program Internal Training Academy Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions Company-paid employee Life Insurance with options for you and your family Short-term and Long-term disability insurance options Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs Position Responsibilities Works under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner Diagnosis and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment and accessories Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks Completes routine maintenance and equipment cleaning as needed or required Responsible for delivery and removal of parts and equipment needed to complete service work Records all required information on customer calls using a handheld device; completes forms and paperwork neatly and accurately Communicates with dispatch to ensure an accurate status report of activities and availability Delivers excellent customer service and sustains high levels of customer satisfaction Promotes products and services to the customer; communicates replacement product sales leads to Lead Coordinator Ensures company property, vehicles, and tools are maintained and accounted for Represents the company professionally, honestly, and ethically in all business matters Ensures vehicle is stocked, defects are returned to the branch, and stock is replenished as needed May train other commercial service/maintenance/install technicians Performs similar/other duties as needed or assigned Regular, reliable attendance Health & Safety Roles And Responsibilities Reports unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports contravention of legislation or company policy to direct supervisor/manager immediately Corrects substandard acts or conditions within area of control Uses and maintains appropriate personal protective equipment (PPE) Does not remove or render ineffective safety guards, devices, or clothing Complies with general company rules and procedures Operates devices or equipment as prescribed Participates in safety initiatives, teams, or committees Reports all injuries or incidents immediately Provides input on developing safety initiatives and plans Does not perform acts that may endanger others Does not engage in pranks, contests, or rough behavior Works in compliance with applicable requirements Desired Skills and Qualifications High school diploma or GED with additional training and experience in all aspects of commercial HVAC; NATE certification preferred Must possess all valid licensing or certification as required by laws/regulations for the work area Skilled at servicing commercial rooftop heating, air conditioning, boilers and related equipment Proficient mechanical aptitude and ability to operate necessary tools and equipment Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems Proficient in startup and balancing of airflow on commercial systems Proficient in installing basic duct fittings Skilled at troubleshooting and repairing refrigeration, hot water, steam boiler systems and related equipment Effective communication skills for customer interactions Strong time-management and organizational skills Valid driver’s license with acceptable driving record Two years’ experience performing service and maintenance on commercial HVAC equipment Available to work flexible hours and on-call shifts Ability to access HVAC units in various environments (stairs, attics, crawl spaces, etc.) and to work in hot/cold, indoor/outdoor conditions Ability to lift up to 50 pounds Notes This description reflects the responsibilities and requirements for the role. 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