Claims Representative

We are seeking experienced and c ustomer-focused professionals for three open Claims Intake Representative/Specialist positions within a fast-paced Claims & Investigation environment. This role supports claims operations and intake activities with a strong emphasis on customer service, accuracy, organization, and communication.

This is a 6-month contract opportunity with potential for extension based on performance.

Position Details

• Schedule: 100% In-office
• Hours: 7:30 AM 5:00 PM EST working window, 8-hour shifts
• Pay Rate: $3340/hour
• Location: 4 Irving Place NY NY 10003
• Overtime: Potential available
• Interview Process: MS Teams
• Team Environment: 10+ person team

Benefits

• Weekly Pay
• Health Insurance, Dental Insurance, Vision Insurance
• 401(k) Options

The ideal candidate will have experience in customer service and claims support, preferably within insurance, utilities, or telecommunications environments. Candidates should be highly detail-oriented, organized, and able to remain professional and effective under pressure while managing multiple responsibilities.

Responsibilities

• Create entities, incidents, and matters within department systems
• Utilize databases, Outlook, PDF tools, Word, and Teams daily
• Answer incoming claims phone calls
• Respond to and document calls, emails, and correspondence from claimants, providers, and law firms
• Insurance claims, working on are Personal Injury, Property Damage, and Motor Vehicle. familiar with all 3 categories
• Follow up with external parties for missing or incomplete information
• Save and organize documentation through electronic document systems
• Notify investigators of new communications or documentation
• Link related claims and incidents
• Maintain and organize multiple department inboxes
• Route correspondence to appropriate teams and departments
• Review internal systems for claims information
• Assist with claims processing and other administrative support duties as needed

Requirements

• 3+ years of experience in customer service, claims intake, call center support, or related fields
• Strong customer service background within the insurance sector preferred
• Excellent communication and interpersonal skills
• Strong data entry and organizational skills
• Ability to multitask and work effectively in a fast-paced environment
• Proficiency in Microsoft Excel, Word, and Outlook
• Professional phone and written communication skills
• High School Diploma or GED required

Preferred Qualifications

• Utilities or telecommunications industry experience
• Analytical skills
• Call center experience
• Bilingual Spanish skills

Work Environment

This role requires prolonged periods of sitting or standing while working at a computer and answering phones throughout the workday.

Corestaff powered by Swipejobs is a Women Owned company and an Equal Opportunity Employer. We believe we are best equipped to support our candidates and clients when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.