E-Commerce Coordinator

LOCATION: RANCHO SANTA MARGARITA, CA

SCHEDULE: MONDAY – FRIDAY | 9:00AM - 4:00PM

WORK TYPE: HYBRID (3 DAYS ONSITE REQUIRED)

FLSA STATUS: NON-EXEMPT

COMPENSATION: $32.54 – $35.50 PER HOUR ($55,000.00 – $60,000.00 ANNUALLY, BASED ON A 32.5-HOUR WORKWEEK), DEPENDING ON EXPERIENCE AND ALIGNMENT WITH THE ROLE

ABOUT CLEARLY FILTERED

At Clearly Filtered, our mission is simple: help people access cleaner, safer water through high-performance filtration products backed by science and transparency. We're a growing, fast-paced e-commerce company that values curiosity, collaboration, self-awareness, and continuous improvement. We're looking for an organized, detail-oriented E-Commerce Coordinator to join our Growth team to help support and maintain our digital sales channels across Shopify and Amazon. This is a great opportunity for someone early in their e-commerce career who wants hands-on experience executing website updates, monitoring channel performance, supporting promotional events, coordinating cross-functional projects, and assisting with e-commerce reporting and operational initiatives. This role requires working onsite in Rancho Santa Margarita, CA a minimum of 3 days per week. Please apply only if you're able to meet this requirement.

WHAT YOU'LL DO

DTC WEBSITE & SHOPIFY STOREFRONT

SUPPORT A HIGH-QUALITY CUSTOMER EXPERIENCE BY ENSURING WEBSITE CONTENT, PROMOTIONS, AND CUSTOMER-FACING EXPERIENCES ARE EXECUTED ACCURATELY, MAINTAINED CONSISTENTLY, AND ESCALATED WHEN ISSUES REQUIRE ATTENTION. * Execute content updates across Shopify, including landing pages, collection pages, blogs, and promotional content. * Conduct routine website audits and testing across devices to identify and escalate customer-facing issues. * Support promotional launches through content scheduling, quality assurance, and launch verification. * Monitor inventory availability, competitor activity, and website performance trends, escalating risks, opportunities, or issues requiring attention.

SUBSCRIPTION OPERATIONS

SUPPORT A RELIABLE AND SCALABLE SUBSCRIPTION PROGRAM BY MONITORING OPERATIONAL HEALTH, SURFACING CUSTOMER INSIGHTS, AND COORDINATING ISSUE RESOLUTION AND

PLATFORM IMPROVEMENTS.

* Monitor subscription performance and operational health, identifying and escalating order, billing, system, or customer experience issues requiring attention. * Provide visibility into subscription trends by tracking key metrics, analyzing customer cancellation feedback, and surfacing opportunities for improvement. * Support troubleshooting, testing, and platform updates to help maintain a seamless subscription experience and successful execution of business initiatives.

AMAZON CHANNEL SUPPORT

SUPPORT A HEALTHY AND HIGH-PERFORMING AMAZON CHANNEL BY MAINTAINING LISTING QUALITY, MONITORING ACCOUNT HEALTH, COORDINATING PROMOTIONAL ACTIVITIES, AND

IDENTIFYING ISSUES OR TRENDS REQUIRING ATTENTION.

* Monitor Amazon account health, inventory levels, and replenishment activity, escalating listing issues, policy warnings, suppressed products, or inventory risks requiring attention. * Support the execution of Amazon promotions and events, including promotional setup, content updates, and launch coordination for key initiatives such as Prime Day and Big Deal Days. * Maintain a high-quality customer experience by conducting audits of listings, images, storefront content, customer reviews, and other customer-facing assets. * Monitor customer feedback, competitor activity, pricing, and marketplace trends, escalating risks and opportunities that may impact channel performance.

PROJECT & MARKETING SUPPORT

HELP E-COMMERCE INITIATIVES MOVE EFFICIENTLY FROM PLANNING TO EXECUTION BY COORDINATING PROJECT ACTIVITIES, SUPPORTING CROSS-FUNCTIONAL COLLABORATION, AND ENSURING KEY DELIVERABLES REMAIN ORGANIZED AND ON TRACK. * Coordinate e-commerce projects by drafting project briefs, facilitating requests with designers, developers, and stakeholders, and helping keep deliverables on track and completed on time. * Support reporting, presentations, and data collection efforts that provide visibility into project progress, campaign performance, and business initiatives. * Assist with campaign execution, product launches, and special e-commerce initiatives by organizing assets, coordinating activities, and helping ensure successful implementation. * Gather and maintain creative assets for paid media, website, and marketing initiatives to support timely execution across channels.

CONTINUOUS IMPROVEMENT

CONTRIBUTE TO A MORE SCALABLE AND EFFECTIVE E-COMMERCE OPERATION BY IDENTIFYING IMPROVEMENT OPPORTUNITIES, SURFACING BUSINESS INSIGHTS, AND SUPPORTING EVOLVING

TEAM PRIORITIES.

* Identify opportunities to improve processes, documentation, workflows, and operational efficiency across e-commerce functions. * Conduct periodic reviews of customer feedback, product performance, and website trends to surface insights and opportunities requiring attention. * Support cross-functional projects, business initiatives, and emerging e-commerce priorities as the needs of the business evolve.

WHAT WE'RE LOOKING FOR

REQUIRED QUALIFICATIONS

* 1–2 years of experience in e-commerce, digital marketing, or a related field (internship experience considered)

• Familiarity with Shopify and Amazon Seller Central
• Strong organizational skills and exceptional attention to detail
• Ability to manage multiple priorities and deadlines in a fast-paced

environment

• Experience working with Excel or Google Sheets
• Strong written and verbal communication skills
• Self-motivated, proactive, and eager to learn new tools and platforms

PREFERRED QUALIFICATIONS

• Experience with subscription platforms such as Recharge
• Exposure to Amazon Ads, Google Ads, or YouTube advertising
• Experience working for a DTC or consumer products brand
• Familiarity with project management tools such as Asana, Notion, or

Monday.com

WHAT WE OFFER

• A collaborative, hardworking, and supportive team environment
• A consistent Monday – Friday schedule, working 9am – 4pm (yes, really)
• Hybrid work flexibility
• Medical, dental, vision, and life insurance benefits
• 401(k) with company match
• Paid holidays, floating holiday, and PTO
• The opportunity to be part of a growing brand focused on helping people live

healthier lives What to Expect Our interview process is designed to help us get to know you beyond your resume while also giving you a clear understanding of the role, team, and work environment. The process typically includes:

• An initial video interview with a member of the People team
• A second video interview with the hiring manager focused on operational

experience, attention to detail, and problem-solving * A final onsite interview with team members and cross-functional partners We aim to keep the process thoughtful, communicative, and respectful of your time throughout each stage. ________________ Clearly Filtered is an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.