Customer Service Assistant

Customer Service Assistant

Signal Tru Brand is a forward-thinking experiential company dedicated to delivering standout events that capture attention and build meaningful connections. We bring ideas to life through seamless execution, exceptional service, and a commitment to elevating every client experience. Our team thrives on creativity, precision, and a shared passion for making every event unforgettable.

Job Description

We are looking for a motivated Customer Service Assistant to support daily client interactions, ensure smooth communication, and assist in providing outstanding service. This role plays a key part in maintaining our reputation and supporting the ongoing success of our brand by helping clients feel valued, informed, and well-assisted.

Responsibilities

• Provide professional and timely assistance to customers via phone, email, and internal communication channels
• Maintain accurate records of client interactions and follow-up activities
• Support the customer service team with administrative tasks and coordination
• Assist in resolving customer inquiries with clarity, patience, and efficiency
• Uphold brand standards in all communications
• Collaborate with internal departments to ensure consistent and effective service delivery

Qualifications

• Strong communication and interpersonal skills
• Ability to stay organized, multitask, and prioritize effectively
• Professional attitude with a customer-focused mindset
• Problem-solving abilities and strong attention to detail
• Ability to work independently and as part of a team
• Basic proficiency with office and communication tools

Additional Information

• Competitive yearly salary: $46,000 – $50,000
• Opportunities for professional development and long-term growth
• Supportive and collaborative work environment
• Skill-building opportunities through hands-on responsibilities
• Full-time, stable position with a clear path for advancement