Program Operations Specialist

Salary Range: $58K-63K, based on experience. ABOUT 1338TRYON 1338Tryon Mission: to increase client brand value through white-glove service and tangible engagement. 1338Tryon is a WBENC-certified, woman-owned tangible marketing B Corporation based in Portland, Oregon that supports the world's most innovative brands forge meaningful connections by executing complex marketing programs through activations and tangible engagement experiences, from branded merchandise, company stores and employee experience programs to event asset deployment, inventory management, fulfillment, supply chain management and global logistics. THE ROLE Critical role bringing client marketing programs to life, supporting every stage of execution from online company stores and inventory management to sourcing, fulfillment, event support, and customer service. This role sits at the intersection of customer service, e-commerce, sales support, product sourcing and program management. You'll work closely with account management, operations, suppliers and clients to make sure programs run smoothly, orders are processed accurately, online stores remain current, and clients receive proactive, white-glove support. You'll identify new products and ideas that keep client programs fresh and relevant, monitor program activity, and support the development of quarterly business reviews and program recommendations. Client Program and Store Management Build, optimize, maintain and update online company stores and client marketing portals. Configure products, descriptions, categories, pricing, user permissions, and other store content. Ensure online stores accurately reflect current inventory, approved products and client brand standards. Monitor store activity and identify products that need to be replenished, reordered, or discontinued. Coordinate product launches, seasonal updates and store refreshes. Support marketing programs, employee experience initiatives and event activations. Source products and recommend solutions from 1338Tryon's approved supplier network. Develop client quotes and product recommendations while balancing brand standards and guidelines, quality, timelines, and budget. Own assigned client programs from approved quote through final delivery, tracking customer orders and supplier production to ensure every project is executed accurately, on time, within budget, and in accordance with approved client specifications. Drive purchase orders, production timelines, proof approvals, and shipping coordination through final delivery. Monitor program performance and identify opportunities to improve execution, and growth. Provide proactive updates to clients and internal stakeholders, ensuring expectations, timelines, and project status are clearly communicated. Production Ideation & Sourcing Develop thoughtful product, decoration method and decoration placement recommendations based on the client's brand guidelines, audience, objectives, budget, sustainability, logistics and program history. Monitor new products, trends, sustainable alternatives and supplier capabilities. Help refresh existing programs so product assortments remain relevant rather than becoming stagnant. Request pricing, samples and product information from suppliers as needed. Prepare presentations, estimates and sales orders for client approval, then issue purchase orders to suppliers to move approved orders into production. Balance creativity with practical considerations including inventory availability, lead times, quality, sustainability, budget and fulfillment requirements. Operations & Fulfillment Coordinate with and provide information for warehouse staff regarding incoming inventory, stock orders, kitting and client program requirements. Assist with quality checks when appropriate. Provide warehouse and fulfillment coverage during vacations, staffing gaps or unusually high-volume periods. Support larger kitting, assembly and fulfillment projects when additional team support is needed. Customer Experience Provide responsive, professional customer service to clients and company-store users. Respond to questions regarding orders, products, inventory, shipping and program policies. Research and resolve order issues, working with suppliers, warehouse staff, carriers and internal team members as needed. Communicate proactively and with appropriate urgency when an issue could affect a client, order or program. Use the communication method appropriate to the urgency of the situation and actively drive issues toward resolution rather than relying on email alone or waiting passively for a response. Document client meetings and substantive phone or text conversations with written recaps, including decisions, action items and next steps. Follow through on open items until they are fully resolved. Maintain the level of responsiveness and attention to detail expected from 1338Tryon's white-glove service model. Develop a strong understanding of assigned clients, their brands and their programs so you can anticipate needs rather than simply react to requests. Program Analysis & Quarterly Business Reviews Track program activity and help identify trends, opportunities and potential issues. Prepare for quarterly business reviews by compiling relevant program information, including sales, inventory, product performance, customer activity and program highlights, for any client with a program, doing over $100K in annual sales, or flagged for development by executive management. Identify products that are performing well, underperforming or approaching replenishment or discontinuation decisions. Recommend opportunities to refresh assortments, improve the user experience, reduce obsolete inventory or expand successful programs. Prepare client-facing program updates, recommendations and presentation materials. Maintain the information and documentation needed for account managers to have strategic conversations with clients. Order & Project Execution Own the processing of approved client and stock orders, ensuring they are completed accurately and efficiently. Create and maintain purchase orders and all related order documentation. Actively manage production, proofs, approvals and delivery timelines, following up as needed to keep orders moving and on schedule. Own order accuracy and execution throughout the entire production cycle. Verify product, quantity, decoration, pricing, shipping information, required delivery date and client requirements before release; continuously monitor production and approvals for changes or discrepancies; proactively confirm production and ship dates with suppliers; and follow through until the order has shipped and delivery is confirmed. Escalate and actively resolve delays, discrepancies or unexpected supplier actions immediately. Keep internal stakeholders informed of order status, changes and risks while retaining ownership of the project through resolution. Escalating or communicating an issue does not transfer responsibility; continue driving the project, coordinating next steps and following through until it is back on track or fully resolved. Maintain complete project documentation from approval through completion, including client approvals, proofs, changes, supplier communications, shipping information, final delivery confirmation and other relevant project details. Look for opportunities to improve processes, increase efficiency, and enhance the customer experience. Help build scalable systems as 1338Tryon continues to grow. QUALIFICATIONS Bachelor's degree preferred, although equivalent relevant experience will be considered. We welcome candidates from diverse academic backgrounds who demonstrate strong communication, critical thinking, organization, and problem-solving skills. 2–5 years of experience in marketing operations, project management, customer service, e-commerce, fulfillment, account management, or a related field. Strong communication skills with the confidence to communicate professionally at all levels. A demonstrated history of taking ownership, following through on commitments, and driving projects. Ability to work comfortably in an active operations environment, including standing, bending, lifting, carrying, assembling kits, receiving inventory, fulfilling orders, and moving materials as needed. WHO THRIVES HERE Organized, detail-oriented, critical thinkers, with problem-solving skills Those looking for a career, not just a job. Should enjoy working directly with people, from global production partners to senior marketing executives, and comfortable building professional relationships across different roles, and organizations. Take ownership rather than waiting for someone to tell you every next step. WHY 1338TRYON? Work on marketing programs for some of the world's most innovative brands, bringing campaigns, company stores, employee experience programs, and event activations to life. Own real responsibility from day one in a role that combines marketing, customer experience, technology, and operations. Be part of a collaborative team that values, initiative, continuous learning, and exceptional execution. Be part of a Certified B Corp committed to responsible business, transparency, and long-term partnerships. Recharge Days: Enjoy 12 paid holidays, your birthday off, and paid time off. Summer Fridays: Between Memorial Day and Labor Day, salaried employees enjoy paid half-days on Fridays. Retirement plan eligibility beginning in Year 3. LOOKING AHEAD We're intentionally hiring someone who wants to build a career, not simply fill a position. This role can develop into greater responsibility for client programs, e-commerce, program management and customer experience. Team members who consistently demonstrate ownership, initiative, strong execution and an ability to identify opportunities for clients will have opportunities to expand their responsibilities as the company evolves. #J-18808-Ljbffr