Director, Online Business Operations (remote)

The Director of Operations oversees daily operations across multiple locations, ensuring safety, service excellence, operational efficiency, and financial performance. This role leads Operations Managers and frontline teams while partnering with HR, Safety, Maintenance, Finance, and other departments to achieve company and customer goals. Lead and develop Operations Managers, supervisors, and frontline teams across multiple locations. Establish accountability for operational performance, safety, customer service, and company standards. Oversee daily service delivery, including scheduling, fleet availability, on-time performance, and customer satisfaction. Identify operational challenges and implement process improvements to increase efficiency and reduce service disruptions. Partner with HR on hiring, employee relations, performance management, and talent development. Collaborate with Safety and Maintenance to ensure regulatory compliance, vehicle readiness, and a strong safety culture. Monitor operational KPIs, budgets, costs, and financial performance; Support new contract launches, business growth, and cross-functional initiatives. Conduct facility and vehicle inspections and participate in audits, risk assessments, and accident reviews. Bachelor's degree in Business, Operations, Transportation, or related field preferred; 5+ years of operations leadership experience. ~ Experience managing teams of 10+ employees. ~ Transportation, logistics, fleet, or related industry experience strongly preferred. ~ Ability to manage multiple locations and priorities in a fast-paced environment. ~ Class B CDL with passenger endorsement and air brakes preferred but not required. Performance-based incentive opportunities Comprehensive benefits package including health, retirement, and additional perks Pay: We negotiate high salaries using US Bureau of Labor Statistics Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses Permanent Employment: Many of Addison’s Administrative job openings lead to potential permanent employment Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.