Director, Online Business Operations (remote)

Director of Operations – Hematology, Oncology & InfusionMarin Cancer Care
For more than 40 years, Marin Cancer Care has provided compassionate, community-based oncology and hematology care with a commitment to clinical excellence, innovation, and patient-centered service. We are seeking a highly collaborative and operationally driven Director of Operations – Hematology, Oncology & Infusion to lead daily clinical and administrative operations across our growing multidisciplinary cancer practice. At Marin Cancer Care, you will have the opportunity to shape the future of community oncology care while working in an environment that values professionalism, compassion, collaboration, and quality of life.
This role is responsible for directing, managing, and coordinating the operations of a fast-paced outpatient Hematology, Oncology, and Infusion Center while ensuring exceptional patient outcomes, operational efficiency, employee engagement, and patient satisfaction.
The Director of Operations serves as a key clinical and operational leader who partners closely with physicians, nursing leadership, pharmacy, and administrative teams to support Marin Cancer Care’s strategic goals, standards of nursing practice, quality initiatives, and patient care excellence.

The Director of Operations provides direct and indirect leadership for clinical and administrative teams across multiple departments within a 35-employee community oncology practice, including:
● Medical Assistants
● Medical Records
This leader oversees clinic operations, systems, workflows, staffing, patient throughput, quality initiatives, and operational performance while fostering a culture of accountability, collaboration, professionalism, and patient-centered care.
The Director of Operations directly manages nursing leadership, pharmacy collaboration, and multidisciplinary operational teams to ensure efficient infusion scheduling, optimized utilization of infusion space, standardized workflows, and seamless patient care delivery.

Direct, manage, and coordinate the daily operations of a high-volume Hematology, Oncology, and Infusion Center.
● Ensure safe, efficient, and high-quality patient care delivery while maintaining exceptional patient satisfaction and clinical outcomes.
● Ensure clinic operations meet rigorous regulatory, accreditation, compliance, and quality standards.
● Drive operational excellence through process improvement, workflow optimization, and performance management initiatives.

Provide leadership and oversight for directors, managers, nurses, medical assistants, clinical care coordinators, scheduling staff, front office personnel, medical records staff, and other operational teams.
● Establish performance expectations, monitor operational metrics, and hold leaders accountable for departmental outcomes and event reporting.
● Lead hiring, onboarding, employee engagement, retention, and succession planning initiatives using best hiring and talent management practices.
● Infusion & Pharmacy Operations
● Collaborate closely with pharmacy personnel to ensure staffing models and drug inventory appropriately align with infusion volume and scheduling demands.
● Lead operational planning meetings to address workflow challenges, infusion capacity, patient scheduling, pharmacy delays, staffing needs, and practice priorities.
● Identify and implement cost-saving strategies while maintaining quality and patient safety standards.
● Monitor infusion throughput and operational performance to improve efficiency and patient access.

Patient Experience & Quality Improvement
● Lead quality improvement initiatives related to clinical operations, patient outcomes, workflow efficiency, and patient safety.
● Ensure compliance with nursing standards, regulatory requirements, and quality assurance processes including accreditation readiness.

Contribute to long-term operational planning, technology optimization, and process improvement strategies.

Bachelor’s degree in nursing or MBA/MPH/MHA with 5+ years of clinical experience.
● In-depth clinic and patient care management experience
● Strong knowledge of oncology and infusion operations, workflows, and patient care delivery models
● Practice management knowledge including scheduling, customer service, regulatory compliance, accreditation requirements, and healthcare information technology
● Demonstrated success leading strategic operational initiatives from concept through implementation
● Experience managing clinical and non-clinical healthcare staff across multiple departments
● Excellent communication, interpersonal, conflict resolution, and change management skills
● Strong knowledge of healthcare regulations, accreditation standards, licensing requirements, and compliance environments
● Ability to create and sustain a collaborative, goal-oriented, high-performance culture

Training in quality improvement frameworks
● For more than 40 years, we have provided compassionate, high-quality community oncology care in a collaborative and patient-centered environment where team members are valued, supported, and empowered to make a meaningful impact every day.
Marin Cancer Care offers an agile, relationship-driven workplace where leaders can directly influence operations, patient care, and team culture. Our leadership team prioritizes work-life balance, operational efficiency, employee engagement, and a supportive practice environment where individuals can focus on delivering exceptional care without unnecessary administrative burden or competing institutional pressures.