Director, Online Business Operations (remote)

SHR Talent is partnering with a growing multi-unit restaurant organization in its search for a Director of Operations. This individual will oversee several key markets, partner closely with market-level operators, and assume full responsibility for operational and financial performance. The organization expects to hire at the Director of Operations whose background and expectations align with the opportunity. Partner directly with market operators to identify pain points, establish priorities, and improve performance. Develop market partners and restaurant leaders through coaching, training, delegation, and performance management. Evaluate financial and operational results to identify opportunities involving revenue, profitability, labor, restaurant execution, and the guest experience. Establish consistent operating expectations and performance standards across geographically dispersed markets. Help market leaders build stronger teams and become more capable, independent operators. Communicate market performance, operating risks, and growth opportunities to senior leadership. Spend significant time in the field working directly with market partners and restaurant teams. Progressive leadership experience within multi-unit restaurant operations. Demonstrated ownership of P&L performance and the ability to connect restaurant execution with financial results. Strong communication skills with the ability to balance partnership and support with direct accountability. Willing and able to travel approximately four to five days per week. Experience partnering with owners, operating partners, or similarly structured market leaders. Success building scalable processes within a growing restaurant organization.