Supervisor

Job Area Managerial Division Solutions Job Posting Title Supervisor Time Type Full Time

SUMMARY

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting and customer communication activities on a daily basis, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of product in a manner consistent with company service and cost objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conduct staff meetings to review daily/weekly work activities, plan and assure continuous improvement. Effectively keep senior management and client representatives informed of critical issues that affect the operations. Ensure the development of systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies, guidelines, and procedures. Manage operations to meet prescribed productivity and service goals. Comply with terms outlined in the site's operating agreement with the client. Implement and report on-going cost savings measures; provide ideas and suggestions for more efficient operations. Meet all client specified KPIs and comply with quality system requirements. Provide direction and support to Human Resources, assist in creating programs for hiring, training, and professional development; participate in performance evaluation system. Have overall training and evaluation responsibilities of warehouse staff. Plan the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers; assess priorities based on time‑sensitivity and available resources; assign duties to appropriate warehouse staff. Review pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing. Train new staff in assigned duties or delegate training responsibility; assess progress of trainees and add additional duties as appropriate. Monitor quantity and quality of jobs performed throughout the day, providing guidance and advice as necessary. Assign supervisory duties to experienced team members acting as leads for lower level warehouse staff and keep abreast of progress or problems. Keep Manager advised of progress or problems requiring attention on a daily basis; hold regular meetings with warehouse staff to assess group’s overall status and discuss improvement ideas. Assist in physical operations as needed. Deliver results by leveraging the skills of the right people at the right time. Maintain high motivation in team members to focus on providing highest levels of customer satisfaction. Provide ongoing growth and development opportunities for team members. Provide input and conduct annual performance reviews for team members. Support adherence to Standard Operating Procedures (SOPs) and train team members accordingly. Ensure all team members are properly trained and efficient in required information systems (including WMS) to meet company and client objectives. Ensure computer software and hardware are purchased per Corporate IT policies and guidelines. Stay current on changes in hardware and software technology; develop proficiency in client systems. Manage high level customer service standards for all functions; assure client accounts receive required operational and administrative support. Maintain appropriate contact with all functions and respond to requests when required; attend meetings with key customers to discuss any issues. Coordinate management of supplier/customer visits to the site; promote positive relationships with clients by providing excellent customer service. Participate and assist Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participating in the development of quoting rates. Support development of an annual operating budget; develop and manage a system of controls to ensure service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Assist and support budgeting and pricing activities to ensure compliance with contract guidelines. Manage existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including MHE; ensure team members are trained on any MHE. Keep informed of relevant new technology and make recommendations as applicable. Achieve company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within operations; audit warehouse daily for compliance with safety, security, and quality principles and rules. Maintain a clean, neat and orderly work area; ensure all federal, provincial or other statutory requirements are adhered to.

SUPERVISORY RESPONSIBILITIES

Supervise warehouse associates and team leads. Communicate all problems and questions to manager. Assist operations/general manager as needed. Follow all safety procedures at all times. Responsible for all equipment, supplies, documents, and materials related to job. Responsible for following all DSV policies and procedures. Comply with all federal, state, and local regulations.

MINIMUM REQUIRED QUALIFICATIONS

High school diploma or general education degree (GED). 3 years experience working in a logistics/distribution/relevant environment. 1 year experience in a supervisory role. Able to operate MHE. Completion of forklift training program.

PREFERRED QUALIFICATIONS

Some college education. 2-4 years experience in a supervisory role. 2-4 years forklift experience. Current or prior MHE certification.

PHYSICAL DEMANDS

While performing the duties of this job the employee uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements include close vision and distance vision. Must be able to lift up to 40 lbs while following proper lifting procedures. Must be able to stand on feet for up to 8 hours per day.

WORK ENVIRONMENT

While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION

For this position, the expected base pay range is $56,080–72,000 annually. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

BENEFITS

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

EEO STATEMENT

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr DSV Road GmbH