Remote Knowledge Center Tier I Agent — Government IT Support
Empower AI
New York, NY
- Remote job
Empower AI, a remote‑first government IT services provider, seeks a Knowledge Center Tier I Agent to analyze and resolve support requests for DoD agency applications. You will manage external tickets via ITSM, resolve Tier I issues, and decide on escalations while safeguarding data under Privacy Act and CUI rules. This is a primarily remote role with up to 10% travel, requiring US citizenship and active clearance eligibility if needed. #J-18808-Ljbffr Empower AI
Vacancy posted 2 days ago
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